Sales & Service Support Administrator
Primary function of this role is to provide administrative support to the Sales and Customer Service functions of 1st Energy.
Summary about this job
Other
Company: 1st Energy Ltd
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-7-5115-5338
Fax: +61-2-1079-8512
E-mail: n\a
Site: n\a
Detail information about job Sales & Service Support Administrator. Terms and conditions vacancy
Kick start your career and join the 1st Energy team; if you have a desire to challenge yourself and are highly motivated, you’ll love being a part of our friendly and supportive team. Based in the heart of Melbourne in Little Collins Street we’re an ambitious and dynamic energy company with an aggressive growth strategy, this opportunity is a great career step in the energy sector.
Reporting to the Operations Manager, responsibilities of this position are:
- Responding to customer emails and general online enquiries.
- Take ownership of escalated account enquiries and drive positive outcomes for customers.
- Be the conduit between the call centre and the back office to ensure requests and issues are directed appropriately.
- Liaise with external sales channels to monitor their training, calls and facilitate on-boarding.
What do you need to be successful?
- Energy experience a plus but being sales and customer centric with everything you do demonstrated by previous experience in a customer service role is equally important
- Full of energy and passionate in demonstrating problem-solving and lateral thinking to effectively resolve simple and complex enquiries
- Able to work and thrive in a structured, fast paced and busy sales and customer-focused environment
- A can do, flexible, proactive attitude, focussed on delivering results and solutions
- Professionalism with strong interpersonal and communication skills
- Have a high level of numeracy skills
To apply for this role, please submit a copy of your CV and include a cover letter of no more than 1 page briefly outlining your experience and most importantly saying why you think you are the best candidate for the job.