Customer Service Representative

Summary about this job

Detail information about job Customer Service Representative. Terms and conditions vacancy

We have 2x immediate start opportunities to join a well renowned organisation within their Customer Service/Dispatch team. This role will give you the chance to work as a core member of a small, friendly and supportive team based in Sydney's South West.

This is a great opportunity to learn a new and exciting business model with an internationally known company that pride themselves in delivering a high level of professional and quality service to all customers. Requiring a high degree of client focus and accurate processing of orders this position will allow you to take accountability of your role and feel that you are truly contributing to the business.

Daily responsibilities:

• Taking inbound calls from business and residential customers
• Processing customer orders in ERP system
• Dealing with general accounts queries via telephone, email and fax
• Liaising with warehouse team to ensure goods are dispatched in a timely manner
• Deal with any stock, backorder and scheduling queries
• Keeping clients up to date with ETA’s on orders
• General administrative support as required

What do you need?

• Previous phone based customer service
• Exposure to the full order processing cycle
• Strong problem solving and organisational skills
• Intermediate to advanced Excel & Word
• Prior experience with Navision is highly desirable
• Strong communication skills both written and oral
• The ability to work to tight deadlines

Please note that hours are 9 am - 5 pm or 10 am - 6 pm with some flexibility to work 11 am - 7 pm during daylight savings.

Do not delay your application for this immediate start application - APPLY NOW! Or send your most up to date resume to [email protected].

Due to an overwhelming response, please note that only short-listed candidates will be contacted.