Call Centre Operator (Authorisations)

Summary about this job

Detail information about job Call Centre Operator (Authorisations). Terms and conditions vacancy

• Permanent Part-Time Position Now Available!
• 30.4 hours (4 days) per week
• Conveniently located in Adelaide's CBD

Certegy Ezi-Pay, a subsidiary of ‘FlexiGroup’, is a multi-national Australian based company that has supported over 1.5 million Australians to acquire goods and services representing $5.5 billion worth of sales. Certegy Ezi-Pay supports a national network of over 12,000 retail merchants and 30,000 retail and service sales staff. Certegy Ezi-Pay has been in business for over 25 years and is based in Adelaide, South Australia. This fast moving, innovative, consumer centric company with over 130 staff is always investing in new ideas, infrastructure and people to remain on top of its game.

An exciting opportunity to join the Certegy team as a Call Centre Operator within our Authorisations Department is now available. This is a permanent part-time position, 30.4 hours (4 days) per week with shifts set between the department’s core business hours of 6.00am and 11.30pm.

To be seriously considered for this role you MUST be reliable, diligent and willing. You must also have an outstanding phone manner, solid keyboard skills and be able to think analytically. At Certegy Ezi-Pay we believe in providing quality customer service to both our consumers and merchant alike, as a first point of contact, our Call Centre Operators in Authorisations are responsible for ensuring all inbound (and occasional outbound) calls are handled in a polite and efficient manner.

Reporting to the Manager of Authorisations, your key responsible may include:

• Answering inbound calls from merchant partners looking to have a consumer agreement authorised and other general enquiries;  
• Verifying scanned consumer agreements in between calls;
• In time, conducting reviews (i.e., requesting additional documentation, assessing and making a decision on applications submitted by the merchant partner);
• Making the occasional outbound call to follow-up on a decision/outcome;
• Scanning and filing of documentation;
• Adhering to both the Privacy Laws of Australia & New Zealand as well as Certegy’s Internal Policies.

In addition to the qualities mentioned above, the successful candidate will:

• Have excellent judgement, decision making and dispute resolution skills;
• Have an ability to multi task and prioritise their workload;
• Be flexible in regards to their availability;
• Be a team player that is confident in working autonomously as well as assisting the team;
• Have exceptional communication skills, that is, that they are articulate and friendly;
• Be a quick learner;
• Have adequate computer skills i.e., be familiar with Microsoft Word, Excel and Outlook.

If the above sounds like you, why hesitate?

APPLY NOW!