Customer Service Officer
We are looking for a customer focused individual with a pleasant and empathetic personality and also an exceptional work ethic.
Summary about this job
Customer Service - Call Centre
Company: Kelly Services
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-2-6689-5379
Fax: +61-8-9363-4242
E-mail: n\a
Site: n\a
Detail information about job Customer Service Officer. Terms and conditions vacancy
- Work for Autralia's leading gas provider
- Progression Opportunities
- Excellent hourly rate
About the company:
BOC is a dedicated organization that focusses on the development of safe, sustainable industrial gas, engineering and healthcare solutions. Offering this service to a vast number of customers they are known as experts in their field and have a strong reputation for treating safety as a priority.
About the role:
We are currently seeking a customer focused individual who possesses a strong work ethic to join our Industrial team based in our North Ryde head office. You will be assisting our clients with placing orders, enquiries about the product as well as any enquiries that they may need assistance with.
Key Responsibilities:
- Providing the highest standard of customer service while answering calls and emails from customers across Australia.
- Taking ownership and accountability for each customer interaction
- High attention to detail is critical in all aspects of your role
- Demonstrates a high level of understanding of the company's products
- Resolve customer account discrepancies and tailor solutions within our company terms and conditions
- Achieve individual, team and centre KPI's and targets
- Maintain and improve quality results by adhering to standards and guidelines
To be considered for this opportunity:
- Excellent communication skills (both written and verbal)
- Minimum 2 years customer service/contact centre experience
- Great administration skills
- Ability to multitask, prioritize and manage time effectively
- A positive outlook with a focus on continuous improvement
- Passion to grow and develop in a results and KPI driven environment
- The ability to 'think outside the box'
- Customer service or contact centre experience will be highly regarded however this is not essential
If the above sounds like you, please click the link below or for enquiries, please email Alex Sacro [email protected]
Please note that you must be an Australian Permanent Resident or Citizen to apply. Due to the overwhelming response, please appreciate that only successful candidates will be contacted to progress to the next stage. Please note that the successful candidate must undergo an Australian Federal Police Check.