Customer Service

Summary about this job

Detail information about job Customer Service. Terms and conditions vacancy

EXPERIENCE WITH GREAT PLAINS/ SAP HIGHLY REGARDED

About the business and the role:

As part of increased business demands and new growth our client is now seeking to appoint an a new persona to assist with the ever increasing workload. This is a unique role working with this large and stable organisation, but in a small team.

Based in Lidcombe area, working Monday to Friday 0830am to 5pm. They are looking for a down to earth team members that can demonstrate great customer service skills and a solid understanding of the lighting industry.

This role is perfect for any retail staff in the lighting industry who is wanting to move into a more desk based customer service position.

This position is an ongoing temp opportunity.

The role: 

• Support the businesses Sales team in managing existing client base and developing business in Aus. & NZ.
• Attend to phone enquiries from suppliers and customers and liaising with customers through both inbound and outbound calls, in relation to pricing, product, quotations and aftersales.
• Manage and develop Customer accounts
• Place and follow up orders as necessary
• To assist in selecting correct product to the customers’ needs by providing a professional service that is knowledgeable, courteous, friendly and efficient
• Maintain customer records, administer customer files.
• Manage customer relationship management system including updating sales leads, new product releases, monthly specials product catalogues and price lists
• Process sales invoices, credits and warranties/returns
•  Managing delivery issues, by troubleshooting any freight queries, or delivery issues with the 3PL freight providers, fulfilment centres, and customers
• Assist in all reporting and general administrative requirements, including data entry, filing, responding to emails, month end reporting

• To approach the position and its responsibilities in line with the company’s mission and core values.
• To complete any other duties that may reasonably be required from time to time

Skills required:

• SELF MOTIVATED
• HIGH ATTENTION TO DETAIL
• CLEAR AND CONSICE COMMUNICATION SKILLS
• Treats all customers with respect and courtesy
• Develops and maintains strong relationships
• Solves problems promptly and satisfactorily
• Takes the ‘extra step’ to ensure customer satisfaction
• Follows up with customer and delivers on promises
• Seeks opportunities to improve the service experience of their customers and the sales performance of the division

Notes:

Only shortlisted candidates will be contacted.

Police Check will be preformed prior to placement.