Digital and Customer Service Representative Roles - Central West Region - FT...

All vacancies of AustraliaCall Centre & Customer ServiceDigital and Customer Service Representative Roles - Central West Region - FT...

Service NSW - Award-Winning organisation - professional, focused and passionate about customer service

Summary about this job

Customer Service - Customer Facing

Company: ServiceNSW

Location: Blue Mountains & Central West

Work type: Full Time

Salary: n\a

Phone: +61-8-6852-2852

Fax: +61-2-1282-3104

E-mail: n\a

Site:

Detail information about job Digital and Customer Service Representative Roles - Central West Region - FT.... Terms and conditions vacancy

Service NSW is seeking Expressions of Interest to create a talent pool for a number of Temporary (12 months with possibility of extension or permanency), Full-Time Digital and Customer Service Representative roles becoming available in 2018 in Central West Region.

 

Locations: Bathurst, Lithgow, Cowra.

 

About Service NSW


At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering a positive customer service experience.

 

Established in 2013, and tasked to make it easier for citizens to do business with Government no matter where they live, Service NSW continues to establish and expand its network of online and phone based services, as well as providing an innovative network of one-stop shops in metropolitan, regional and rural locations throughout New South Wales.


· Are you someone who is passionate about customer service?

· Do you get great satisfaction from helping Customers?

· Are you looking for a challenging role with career growth? 


The Service NSW team is committed to making a difference, and we continually calibrate our work against the core values of passion, teamwork and accountability to ensure our focus is always on the customer.

 

Requirements of the Digital Service Representative Role:


· Deliver great customer experiences through the use of on-line technology

· Promote to customers the digital services available and educate users

· Identify the purpose of the customer visit and assist with digital queries appropriately

· Refer customers to appropriate channel for out of scope transactions.


Requirements of the Customer Service Representative Role: 


· Liaise with agencies regarding the referral of complex enquiries and transactions

· Acknowledge, resolve and record customer complaints and escalate any unresolved issues

· Undertake routine system searches, input and extract data using available computer systems

· Comply with privacy requirements and legislative obligations ensuring confidentiality, privacy and integrity of information is not compromised.


Hours of Work:


· Part-Time 20 hours per week (4 hour shifts over a 5 day rotating roster)

· Full-Time 35 hours per week

· You will be required to work one Saturday a fortnight if your Service Centre is open 6 days a week

· Flexibility is required to work on a rotating roster between Service Centres? operational hours.


Remuneration:

 

Package for Digital Service Representative roles includes a base salary range of ($52,160 - $65,795), plus employer's contribution to superannuation and annual leave loading. This amount will be pro-rated for part-time hours.

 

Package for Customer Service Representative roles includes a base salary range of ($60,053 - $73,233), plus employer's contribution to superannuation and annual leave loading. This amount will be pro-rated for part-time hours.

 

Please note that employment at Service NSW is subject to a satisfactory Criminal Records Check.

 

To find out more details about both roles, please refer the Role Description for Digital Service Representative and the Role Description for Customer Service Representative.

 

If you are interested in becoming part of the team we encourage you to apply early.  Applications close on: 19 July 2018 [11:59pm] 

 

How to apply:

To apply for this role you need to submit an application through the NSW Government job site http://iworkfor.nsw.gov.au

 

Provide a covering letter and resume (maximum of 5 pages) that details your experience and how you meet the capabilities of the role.


Thank you for your interest in applying for a role with Service NSW. 


For any technical difficulties associated with lodging an expression of interest, please contact the support line on 1800 562 679 or email [email protected] between 8:30am - 5:00pm, Monday to Friday.

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