Telstra Relationship Manager
The Telstra Relationship Manager is responsible for front line customer service.
Summary about this job
Customer Service - Call Centre
Company: Westcon – Comstor
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-7-5956-8192
Fax: +61-2-2913-7121
E-mail: n\a
Site: n\a
Detail information about job Telstra Relationship Manager. Terms and conditions vacancy
- Great work culture and environment!
- St Leonards location, just a 10 minute walk from the train station.
- Work with a global brand.
About the business
Westcon-Comstor is the world's leading specialty distributor of advanced network technological solutions. At Westcon-Comstor, our success is built on providing exceptional service to our resellers and the vendors we partner with. We are a value added distributor of category-leading solutions including datacentre and infrastructure, security, convergence, virtualisation, networking and storage with a variety of specialty resellers. Our teams provide exceptional sales, technical and customer service support to accelerate the business of our partners.
About the role
The successful candidate will be managing all phone, fax and email enquiries including solving basic to complex problems, managing complaints, actioning work requests and providing information.
Benefits and perks
- We pay 10% Super.
- Fresh fruit delivery once a week.
- Free personal training 3x a week.
- Corporate health cover rates with Bupa.
- Salary Insurance.
- Earn an extra day in Annual Leave per year you are employed with us.
- Weekly get togethers.
Skills and experience
- Previous experience with SAP would be highly regarded
- Previous experience with a CRM Ticketing system would be highly regarded
- Previous experience in ICT Customer Support with a focus on networking and networking technologies ideal
- Equivalent to 2- 4 years' experience in a customer service role
- Sense of urgency and willingness to use initiative.
- Strong interpersonal skills; ability to build strong relationships quickly and effectively
- Excellent administrative skills with attention to detail, proactive follow-up and efficient time management
- General computer literacy
- Desire to move into an external sales role i.e. account management
- Ability to use Office programs such as Outlook, MS Excel, MS Word.
- Understanding of and ability to apply pricing, Gross Profit, discounts, margin calculations