Customer Retention Specialist

Summary about this job

Detail information about job Customer Retention Specialist. Terms and conditions vacancy

• Fast growing tech company where you have the real ability to make a difference
• Awesome new office in the heart of Sydney's CBD
• A move away from your typical corporate environment

The Role

This role will see you driving conversion rates and retaining our client base of tradies. You will be someone who enjoys a real mix of customer service and sales. Your persuasive, consultative and customer focused approach, coupled with prior retention and/or sales experience will ensure you are successful in this role.

The Task

• Handling and overcoming objections with clients who are wishing to cancel - 80% outbound calls

• Resolving escalated issues to satisfy clients and prevent churn

• Increasing Renewal Conversions

• Identifying opportunities to increase value to customers

• Maintaining and communicating up-to-date product knowledge

Skills and Experience

• You will have experience in a call centre environment, specifically within Retentions

• Your roles will have customer service and/or sales

• Exceptional listening and relationship building skills.

• Ability to overcome objections and get customers to see value in the products.

• Ability to work in a fast paced environment

• Proficiency in multi-tasking, prioritisation and problem solving

• Possess a good sense of humour

Why work for us?

If you’re fed up of working in a boring, grey, corporate environment then look no further. This role not only offers you the opportunity to earn commission, progress within a growing business, but it is coupled with working in a fabulous office in the heart of Sydney’s CBD, and when I say fabulous I mean fabulous!

Culture

At hipages, no 2 days are the same and our pace is fast. Our diverse and inclusive culture drives our success and makes us a great place to work - we celebrate the individual!  We strive to empower our team to feel free to be themselves so they can unleash their maximum potential. We are a team of down-to-earth people who genuinely work together as a team to "make it happen".  This is hipages' DNA.  

We also love celebrating -  everything! Birthdays, babies, big wins, little wins and anything in between, our company awards and events are legendary! Check out our Instagram #hipagesteam to get the picture.

About the company

Hi. We're hipages. We're all about transforming the home improvement industry.

Founded in an Aussie garage 14 years ago by two great mates, we've continued to reinvent and refine what we do, becoming Australia's number 1 site to hire qualified, trusted and verified tradies.

We've developed innovative products, using cutting edge technology, solving everyday problems that have plagued homeowners and tradespeople for years. This is a longstanding industry and we're excited to help reshape it!

Our talented, friendly and passionate team have many achievements to be proud of, including winning awards such as BRW's Best Places to Work, BRW's Fast 100, Deloitte's Tech Fast50, Australia's Most Innovative Company Awards and 2016 Smart50 Top Digital Innovator.

This is an exciting period of growth for us.  We are fast on our way to becoming a household name and are determined to make life easier for homeowners and tradies Australia wide.