Customer Service Officer

All vacancies of AustraliaCall Centre & Customer ServiceCustomer Service Officer

Answer inbound calls from existing customers about novated leasing, financial services industry, Sydney CBD.

Summary about this job

Customer Service - Call Centre

Company: SmartSalary P/L

Location: Sydney

Work type: Full Time

Salary: Base + super

Phone: +61-8-2611-3892

Fax: +61-3-4756-9160

E-mail: n\a

Site:

Detail information about job Customer Service Officer. Terms and conditions vacancy

  • Answer inbound calls from existing customers
  • Ongoing training and coaching
  • ASX listed, award-winning company in Sydney CBD!

About the Role: 

As the Customer Service Officer, you will be answering inbound calls from existing customers to resolve any queries. This is a unique Customer Service opportunity where you will also have the opportunity to upsell our products and earn uncapped commissions!


To be successful in the role, you will have: 
  • Strong customer service background
  • Excellent and clear communication skills and a professional phone manner
  • Strong problem-solving skills to resolve complex queries
  • Demonstrated ability to work under pressure
  • Ability to take high volume of calls
  • High level of attention to detail and accuracy
  • Work on a rotating roster around core service hours, Monday to Friday, no weekends 

Our Values and Benefits:

Smartgroup values continuous improvement and are proud to deliver excellent customer service. Underpinning our entire operation is our engaged and energised employees. With that in mind, we offer rewards and recognition that include:
  • Work/life balance through our partnership with FlexCareers
  • Annual Employee Awards
  • Career development and training
  • Fee-free salary packaging and novated leasing
  • Purchased annual leave
  • Day off on your birthday
  • Financial assistance for education
  • Social and Charity events

About Smartgroup Corporation

Smartgroup is an award winning ASX listed company. We simplify salary packaging, fleet management and a range of other employee management services for organisations across Australia. Smartgroup have won Aon Hewitt’s Best Employer Award and are award winners for AFR Most Innovative Company and CSIA Australian Service Excellence. We are committed to service excellence, employee engagement and innovation.

We are an equal opportunity employer and are committed to principles of diversity in the recruitment of all roles.

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