Customer Service Manager
This is an excellent opportunity to join an amazing company with room to grow!
Summary about this job
Management & Support
Company: DSC Personnel
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-8-4878-4000
Fax: +61-7-5762-4545
E-mail: n\a
Site: n\a
Detail information about job Customer Service Manager. Terms and conditions vacancy
Our trusted client is currently looking for an experienced Customer Service Manager to join their growing company!
About the role:
Our client has a fantastic opportunity for a Customer Service Manager to join their team based in Lidcombe, Sydney. Managing a team of up to ten, you will be working in a dynamic, ever evolving environment.
The successful candidate will bring a strong customer centric mindset while communicating with both internal and external stakeholders to help build better relationships and deliver a more collaborative outcome. They will be expected to use the systems in place and manage the planning team effectively to deliver a more customer focused approach in central planning.
The key responsibilities for this position are to:
- Supervise, lead and develop the National Planning Team
- Ensure the construction and delivery of individual and team KPI's
- Ensure the team's Performance Management processes are in place and adhered to
- Analyse customer service data to ensure exceptional customer service levels are maintained
- Identify and deliver training needs including cross skilling for team efficiency and consistent service delivery
- Identify areas of growth and opportunity as a result of customer contact internally and externally
- Oversee all customer feedback ensuring appropriate and timely responses
- Support and encourage a culture of continuous improvement within the team
The ideal candidate must possess:
- Previous experience managing a team
- Background in managing a customer service / planning team
- Proven success managing a team's customer service metrics
- Exceptional written and verbal communication skills
- Advanced Microsoft Office skills
- Ability to problem solve in a fast paced, highly dynamic environment
- Natural ability to build strong rapport with team members, branch contacts, field technicians and external customers
As part of the recruitment process, you will be required to complete the pre-employment medical, police and reference checks.
If you are looking the opportunity to advance your career in a customer focused management role at a global company this is the role for you! APPLY NOW!