Customer Service Officer
All vacancies of Australia • Call Centre & Customer Service • Customer Service Officer
Seeking an experienced Customer Service professional to be the interface between the community and council.
Summary about this job
Customer Service - Call Centre
Company: Design & Build
Location: Melbourne
Work type: Contract/Temp
Salary: $31.68 p/h + super
Phone: +61-7-4638-8491
Fax: +61-7-3493-7350
E-mail: n\a
Site: n\a
Detail information about job Customer Service Officer. Terms and conditions vacancy
- 3 month contract full time
- Outer eastern metropolitan area
- $31 p/h + super
As the interface between the community & council you will be responsible for providing where possible, first point resolution to customers seeking advice, assistance or information regarding a variety of Council’s services.
Key Responsibilities:
- Proven experience of providing high level customer service in an Inbound Contact Centre with an emphasis on first point resolution
- Well developed interpersonal and written communication skills, with an ability to handle difficult situations
- Ability to work quickly and efficiently in a time-critical, fast paced contact centre environment and meet key performance indicators.
- High level proficiency in customer request systems, windows/web based programs, and call centre technologies with the ability to quickly learn internal computer systems.
- Previous Local Government experience desirable
- Previous experience in the use of Pathway SmartClient
- Valid National Police Check or ability to obtain if successful
Alternatively, please e-mail your current resume in Word format using the apply
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