Customer Service Officer

All vacancies of AustraliaCall Centre & Customer ServiceCustomer Service Officer

Seeking an experienced Customer Service professional to be the interface between the community and council.

Summary about this job

Customer Service - Call Centre

Company: Design & Build

Location: Melbourne

Work type: Contract/Temp

Salary: $31.68 p/h + super

Phone: +61-7-4638-8491

Fax: +61-7-3493-7350

E-mail: n\a

Site:

Detail information about job Customer Service Officer. Terms and conditions vacancy

  • 3 month contract full time
  • Outer eastern metropolitan area
  • $31 p/h + super
Design & Build are currently inviting applications for the role of Customer Service office to join a Council in Melbourne's outer east 25 km's from Melbourne's CBD.

As the interface between the community & council you will be responsible for providing where possible, first point resolution to customers seeking advice, assistance or information regarding a variety of Council’s services.

Key Responsibilities: 
  • Proven experience of providing high level customer service in an Inbound Contact Centre with an emphasis on first point resolution
  • Well developed interpersonal and written communication skills, with an ability to handle difficult situations
  • Ability to work quickly and efficiently in a time-critical, fast paced contact centre environment and meet key performance indicators.
  • High level proficiency in customer request systems, windows/web based programs, and call centre technologies with the ability to quickly learn internal computer systems.
  • Previous Local Government experience desirable
  • Previous experience in the use of Pathway SmartClient
  • Valid National Police Check or ability to obtain if successful 
For a confidential discussion regarding up and coming opportunities please contact Sarah Kettlewell on (03) 8535 3100
  
Alternatively, please e-mail your current resume in Word format using the apply

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