Customer Care Agent

All vacancies of AustraliaCall Centre & Customer ServiceCustomer Care Agent

Join our vibrant and dynamic workplace! Develop your career in an organisation that will offer you training, career development, great benefits & more

Summary about this job

Customer Service - Call Centre

Company: Greenstone Financial Services

Location: Sydney

Work type: Full Time

Salary: $53,560 + Super + Commission

Phone: +61-2-1393-4400

Fax: +61-2-9185-1939

E-mail: n\a

Site:

Detail information about job Customer Care Agent. Terms and conditions vacancy

  • Free weekly lunches, monthly massages, onsite gym, free street parking + more!
  • Ongoing training & development, career opportunities, & dynamic culture
  • Largest insurance distributor nationwide working with well-known iconic brands

Greenstone Financial Services is one of the fastest growing and most successful direct life insurance company in Australia representing blue-chip brands such as Real Insurance, Australian Seniors Insurance Agency, RSPCA Pet Insurance, Medibank and Woolworths.

The opportunity:

Work as part of a results driven team to contact customers who have indicated they wish to cancel their policy. In each case, providing excellent customer service to understand the reason for the client's request to cancel and resolve any issues raised by the customer, using the retention strategies and tools. The ultimate goal being that the client remains a valued customer of Greenstone.

Required skills and experience:

  • Call Centre experience in a service/sales/collection/retention environment (typically in the order of 12 months)
  • Proven high level of attention to detail
  • The ability to communicate effectively with customers about financial arrangements
  • Proven sales/service experience and the ability to effectively communicate the features and benefits of a policy/product/service
  • Well-developed ability to understand and address issues raised by customers and ability to find solutions to suit customer needs in line with the business
  • Proven empathetic nature towards customers combined with the ability to address and defuse customer complaints
  • Highly developed problem solving ability
  • Positive, pro-active and highly motivated approach to work
  • Exceptional time management
  • Ability to work autonomously in a fast paced Call Centre environment

What's in it for you?

  • Great central location - avoid the hustle and bustle of the city and the stressful commute!
  • Fantastic employee benefits including access to onsite gym facilities, free monthly massages, weekly lunch and fresh fruit, onsite café
  • Competitive base salary + rewarding uncapped commission structure
  • Initial induction product training and on-going manager and team support
  • Access to ongoing professional development and career progression within a leading organisation

To be eligible you must be a permanent resident with full working rights in Australia.

Please send your resume to [email protected] or Apply Now

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