Helpdesk Consultant

All vacancies of AustraliaCall Centre & Customer ServiceHelpdesk Consultant

Based in our Brisbane office you will be primarily responsible for supporting our clients with over the phone and email support.

Summary about this job

Customer Service - Call Centre

Company: Private Advertiser

Location: Brisbane

Work type: Full Time

Salary: n\a

Phone: +61-8-7027-4012

Fax: +61-8-3005-1873

E-mail: n\a

Site:

Detail information about job Helpdesk Consultant. Terms and conditions vacancy

HelpDesk Consultant
  
Who are we?
InfoTrack is a technology company with a leading SaaS platform that provides intelligent search and automated workflow for professionals across the legal, conveyancing, banking, finance, insolvency, surveying, mercantile, accountancy and government sectors.


We are an indispensable partner, whose proprietary software platform helps businesses swiftly find critical information pertaining to property, company, personal and national search data.


Our superior software can be seamlessly integrated into third party practice management systems, document management solutions and accounting software to deliver significant efficiencies. This allows our clients to improve their productivity, increase their profitability and stimulate their growth.  
  
What will you be doing?
Based in our Brisbane office and reporting to the HelpDesk Manager in Sydney, you will be provided with continuous learning as you will be primarily responsible for supporting our clients with ordering and managing their online searches and services.
  
You will be an integral part of the HelpDesk team with responsibilities including:
  

  • Actioning inbound and outbound calls as assigned and supporting clients with searching related issues to set KPIs, e.g. customer satisfaction, response time, calls taken/closed, etc.
  • Recording detailed information for calls requiring further escalation, including step-by-step reproduction of the issue.
  • Maintaining up-to-date knowledge of InfoTrack products and services.
  • Communicating promptly, clearly and accurately with clients and InfoTrack teams to assist customers.
  • Providing client support to resolving escalated calls from 1st Level Helpdesk.

Who are you?
The successful candidate will be a motivated team player with a desire to provide outstanding customer service. As an organised multi-tasker you will possess the following skills and qualities:

  • Call Centre experience is desirable.
  • Excellent verbal and written communication skills
  • Strong time management skills with the ability to prioritise
  • A high level of attention to detail
  • Ability to work autonomously and as part of a team.
  • Friendly, helpful and team driven disposition
  • Experience in Software / IT Technical Support is desirable, but not essential.
  • Legal, Conveyancing or Searching industry experience and/or qualifications is desirable, but not essential.

Why should you apply?
InfoTrack is an equal opportunity employer and is committed to excellence through diversity. We have a high performance culture and we’re unapologetic for demanding the best because we know that's what sets us apart. We expect wholehearted enthusiasm, excitement and an effort that overshadows any feeling of obligation - because it's not a job with InfoTrack, it's a love for what you do. To be part of our team you need to be intelligent, dedicated and determined to make a difference to the lives of the clients we serve each and every day. Life at InfoTrack is not for the fainthearted - we’re looking for people who fire on all cylinders and face challenges head on. At InfoTrack we offer:
  

  • Terrific benefits - in-house coffee shop, monthly massages, gym memberships, fruit, vegies, coffee, tea & breakfast is supplied daily
  • A fantastic culture - open communication, great work/life balance, a high performance, and friendly work environment
  • Rewards & recognition -  probation celebrations, all-staff birthday and service anniversary celebrations and referral schemes

  
This is an outstanding opportunity for a highly organised and committed individual to work in a challenging fast-paced role with the number one intelligent search provider in Australia.

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