Customer Service Operator
We are currently looking for a permanent, full-time Customer Service operator for our IT Service Desk.
Summary about this job
Customer Service - Customer Facing
Company: Maddocks
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-7-5196-8575
Fax: +61-2-1538-3443
E-mail: n\a
Site: n\a
Detail information about job Customer Service Operator. Terms and conditions vacancy
Maddocks is committed to making a difference for our clients, our people and the communities in which we operate.
Our Shared Services team is pivotal to our success. They work closely with our lawyers to help deliver an outstanding level service to our Australian and international clients.
About the role
We are currently looking for a permanent, full-time Customer Service Operator for our IT Service Desk. The successful candidate will provide first level on-call support to the firm's users with issues relating to hardware and software packages and operating processes.
About you
Ideally you will have:
- Excellent communication and organisational skills
- Appropriate time management and organisational skills
- Knowledge of core software packages including MS Office
- Highly developed problem solving and decision making skills
- An outstanding customer service approach
Hours
This is a full time position with a standard 37 ½ hour working week however due to the nature of the role, additional hours may be required on busy days or during critical periods. Interstate travel Sydney or Canberra may be required. Office hours are from 7am to 7pm rotational roster. Some weekend work may also be required, the rostered staff member would be remunerated accordingly.
About us
We are a proudly independent Australian law firm that works closely with corporations, businesses and governments throughout Australia and internationally. We have a particular focus on the built environment, education, government, healthcare and technology sectors.
What makes us unique
Our commitment to our clients and their goals is matched by our commitment to our people. We understand that our people are our greatest asset and we invest heavily in attracting and retaining the best. We look for diversity of experience and background and then provide the tools and training for career success. We value collaboration, knowledge sharing and foster open communication where individuality and personal expression are valued.
We are proud leaders of the legal profession when it comes to promoting a diverse workforce. We have been an Equal Opportunity for Women in the Workplace Agency (EOWA) Employer of Choice for Women every year since 2004. We promote diversity internally through our Maddocks Women and Maddocks Pride groups and we are committed to sustainability, through our membership of the Australian Legal Sector Alliance (AusLSA).
Interested?
If you’re interested in working at Maddocks, we want to hear from you, so please submit your CV and covering letter through the Apply Now button.
As part of the recruitment process we request that the preferred applicant participates in a National Police Check, prior to offer of employment at Maddocks. Please note that people with criminal records are not automatically barred from applying for this position and each application will be considered on its merits.