Collections Consultant - Customer Service
The Collections Consultant will support the growth of this well known bank through a focus on effective collection of arrears
Summary about this job
Collections
Company: DFP Recruitment
Location: Melbourne
Work type: Contract/Temp
Salary: n\a
Phone: +61-8-5668-5164
Fax: +61-7-6696-1265
E-mail: n\a
Site: n\a
Detail information about job Collections Consultant - Customer Service . Terms and conditions vacancy
- Fantastic culture and work environment - Award Winning Bank
- 6 months temp to start ASAP - possibility of extension
- CBD location - close to public transport
The role involves identifying the reason for arrears, negotiating payment arrangements in a timely manner, problem solving, skip tracing, assisting customers should they require assistance due to change in circumstances, liaising with internal departments to solve customer queries and general administration.
Responsibilities include
- Utilising Collections skills to effectively maintain an arrears portfolio
- Processing of loan arrears as efficiently as possible to enhance productivity while maintaining compliance with a high accuracy level
- Profitability & Growth - Understand and meet business unit targets. Ensure that the outstanding balances out- perform the industry benchmarks for the arrears portfolio
- Customer Service - Provide a high level of customer services skills when interacting with internal and external customers & stake
- Relationship Management - Understand and manage relationships with relevant third parties (Customers, Suppliers and Key Stakeholders) to produce successful business results and needs
- Policy and Process Management - Comply with all policies, processes, delegations and regulatory guidelines applicable to the activities and decisions required in this role
Skills required:
- Prior experience in a Collections role
- Great communication skills
- Knowledge of the National Consumer Credit Protection Act 2009, Regulatory Legislative requirements and collections procedures
- Strong computer literacy and the ability to learn new systems quickly
- Negotiation and influencing skills
- Ability to work in a team
What's in it for you:
- Great salary package
- Work for an Awarding Winning and growing Bank
- Hours: Full Time - Rotational Roster 8am to 6.30pm Monday to Friday
- 6 months temp to start ASAP - possibility of extension
- Excellent CBD location - close to public transport
- Fantastic culture, supportive environment.
For immediate consideration, PLEASE APPLY NOW! Alternatively, for a confidential discussion please call Betty Maniotas at DFP on 8632 9900.
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