Customer Service Representative

Summary about this job

Detail information about job Customer Service Representative. Terms and conditions vacancy

The Maverick Move, a growing marketing agency in Perth WA, requires an experienced (part-time) Customer Service Representative to join our small team who work together collaboratively in our Joondalup Office.

Key responsibilities of this role include:

• Regularly take large volumes of calls to convert prospects into clients
• Assist the marketing manager with feedback on campaign success
• Problem solving and dispute resolution with customers
• Perform outbound sales calls to warm generated leads
• Understand and deliver the core values and mission of the business to customers
• Maintain Customer Databases and become proficient in the organisational systems over time
• Understand a diverse array of products and tailor the customer communication to match
• Liaise with all staff members internally and externally of the business
• Be able to maintain professional standards at all times
• Monitor the progress of each lead and follow up when necessary
• Maintain a high level of attention to detail
• Complete end of day reports

Successful candidates will be able to demonstrate:

• Tertiary qualifications in Marketing, Communications or Business will be an advantage
• >3 years of experience in customer success, sales or account management
• Experience using CRM, MS Office Suite and outbound phone call systems
• High level of attention to detail
• A genuine passion for customers and softwares
• The ability to understand a technical product is absolutely critical
• Ability to keep the customer first and a desire to keep things simple
• An intact funny bone and ability to laugh at yourself is practically essential to your survival
• Highly organised and able to multi-task and manage evolving customer priorities
• Be able to work autonomously to deliver customers desired results
• Excellent written and verbal communication skills with a can-do attitude to problem solving and providing excellent service to our clients
• Result driven work style
• A passion to be involved in a growing success story

Benefits:

• Supportive and high-performance culture
• Training and mentoring
• Creative, diverse projects
• Opportunities for career growth

Please NOTE: We need someone to start straight away so please submit your application if you can work from Mondays to Fridays (5hours/day) between the hours of 11AM - 5PM.

This is a very busy role, and to be successful, you'll need to enjoy working in a fast pace environment where every day is different. If you feel you have the right skills and background for this incredible opportunity, we invite you to apply directly with your cover letter and CV to: [email protected]

We appreciate your understanding that only successful applicants will be contacted, and that due to the high number of applicants we receive, we are unable to reply to individual emails. Please note that to be considered for this role, you must have the right to live and work in Australia.