Customer Service Representative

All vacancies of AustraliaCall Centre & Customer ServiceCustomer Service Representative

Due to growth, a global leader in medical and health products are seeking an experienced Customer Service Officer to join their team asap!

Summary about this job

Customer Service - Call Centre

Company: FutureYou

Location: Sydney

Work type: Full Time

Salary: $53k - $55k p.a. + super, bonus, and more

Phone: +61-8-1554-4788

Fax: +61-3-6628-8687

E-mail: n\a

Site:

Detail information about job Customer Service Representative. Terms and conditions vacancy

  • Global Medical and Healthcare Company
  • Customer Service & Order Processing using SAP
  • Supportive Team, Great Culture & Package Offered
  • Global Medical and Healthcare Company
  • Customer Service & Order Processing using SAP
  • Supportive Team, Great Culture & Package Offered

Client Details

Due to company growth a global leader and provider of medical and health products are seeking a Customer Service Officer to join their team based in Macquarie Park.

Description

To provide superior service to customers through accurate and timely processing of orders and responding to customer enquiries.

  • Process incoming orders within allocated dispatch times
  • Respond to & follow up any customer enquiries, in timely manner
  • Contact customers for order updates or issues
  • Maintain information on company database
  • Track orders from dispatch to delivery
  • Maintain positive relationships with customers, staff and colleagues
  • Investigate and resolve problems, incl credits & returns
  • Liaise with warehouse, dispatch, 3PL providers, to ensure smooth process

Profile

  • Previous Medical, Healthcare, Pharma or FMCG experience
  • Experience in customer service or call centre environment
  • Solid order processing skills using ERP system - SAP ideal
  • Excellent verbal and written communication skills
  • Manage a busy workload and use initiative
  • Able to work under pressure and adhere to strict deadlines
  • High level of data entry skills - speed and accuracy
  • Exceptional attention to detail
  • A true team player with a strong work ethic
  • Self-motivated and able to use initiative

Job Offer

An opportunity to join a successful, global Health and Medical Company focused on improving lives through their products.

A permanent position based in Macquarie Park

Just a walk away from public transport

Offering $53,000 - $55,000 + super + bonus + more

To apply for this position, please click the 'Apply Now' button below. For a confidential discussion, please contact Elmira Naghizadeh on 02 9195 2951.

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