Customer Service Representative
Due to growth, a global leader in medical and health products are seeking an experienced Customer Service Officer to join their team asap!
Summary about this job
Customer Service - Call Centre
Company: FutureYou
Location: Sydney
Work type: Full Time
Salary: $53k - $55k p.a. + super, bonus, and more
Phone: +61-8-1554-4788
Fax: +61-3-6628-8687
E-mail: n\a
Site: n\a
Detail information about job Customer Service Representative. Terms and conditions vacancy
- Global Medical and Healthcare Company
- Customer Service & Order Processing using SAP
- Supportive Team, Great Culture & Package Offered
- Global Medical and Healthcare Company
- Customer Service & Order Processing using SAP
- Supportive Team, Great Culture & Package Offered
Client Details
Due to company growth a global leader and provider of medical and health products are seeking a Customer Service Officer to join their team based in Macquarie Park.
Description
To provide superior service to customers through accurate and timely processing of orders and responding to customer enquiries.
- Process incoming orders within allocated dispatch times
- Respond to & follow up any customer enquiries, in timely manner
- Contact customers for order updates or issues
- Maintain information on company database
- Track orders from dispatch to delivery
- Maintain positive relationships with customers, staff and colleagues
- Investigate and resolve problems, incl credits & returns
- Liaise with warehouse, dispatch, 3PL providers, to ensure smooth process
Profile
- Previous Medical, Healthcare, Pharma or FMCG experience
- Experience in customer service or call centre environment
- Solid order processing skills using ERP system - SAP ideal
- Excellent verbal and written communication skills
- Manage a busy workload and use initiative
- Able to work under pressure and adhere to strict deadlines
- High level of data entry skills - speed and accuracy
- Exceptional attention to detail
- A true team player with a strong work ethic
- Self-motivated and able to use initiative
Job Offer
An opportunity to join a successful, global Health and Medical Company focused on improving lives through their products.
A permanent position based in Macquarie Park
Just a walk away from public transport
Offering $53,000 - $55,000 + super + bonus + more
To apply for this position, please click the 'Apply Now' button below. For a confidential discussion, please contact Elmira Naghizadeh on 02 9195 2951.