Inbound Account Manager - Pharmaceutical
Inbound Account Manager from the medical field required for full time, permanent opportunity - Chester Hill
Summary about this job
Customer Service - Call Centre
Company: Hays Contact Centres
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-7-3721-6715
Fax: +61-2-4943-5893
E-mail: n\a
Site: n\a
Detail information about job Inbound Account Manager - Pharmaceutical . Terms and conditions vacancy
- Possible career advancement up to head of department
- Growing business in the medical & pharmaceutical field
- Friendly and supportive office environment
Inbound Account Manager from the medical field required for full time, permanent opportunity - Chester Hill
Your new company
a growing business who specialise in pharmaceutical products and medical devices - their customer service team are forever growing and now seeking a full time, permanent Customer Service / Account Manager to join them at their Chester Hill offices. Currently, there are 150+ people who work within the company, with plenty of career advancement up to head of department available or into other divisions of the business.
Your new role will see you:
- Handling inbound & outbound calls from customers and stakeholders
- Handling quotations and invoices
- Chasing, tracking and checking status of orders and deliveries
- Liaise across internal stakeholders to get information on product stock and information
- Handle any email enquiries, within a quick response time
- Utilise medical knowledge to advise customers in need
- Daily use of the ERP System and Excel
What you'll need to succeed:
- 2-3 years in a high volume customer service / account management style position - Exposure or experience within the medicines/pharmaceutical/medical device or FMCG industry
- Clear, concise communication skills, verbally and written
- Ability to pick up new systems and lingo with ease
- Work collaboratively as part of a same team of 7
- Be confident in handling customer complaints, escalations and warranty policies alongside the companies procedures
- 100% accuracy in data entry and administration
What you'll get in return
In return you will work with a great, small knit team who celebrate and 'team bond' on a monthly basis. You will gain a full time, permanent position working at the Chester Hill office. There is free onsite parking available and the candidate can expect a salary of between $55k-$65k+ Super, dependant on experience and interview performance. This role is requiring an immediate start, within the next 1-2 weeks so please only apply if you are immediately available.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.