Team Leader
Serco is seeking Team Leaders to support our teams at our new call centre in Dandenong!
Summary about this job
Supervisors/Team Leaders
Company: Serco Asia Pacific
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-3-8077-8687
Fax: +61-3-1755-5779
E-mail: n\a
Site: n\a
Detail information about job Team Leader. Terms and conditions vacancy
- Take the next step in your career with Serco
- Multiple Opportunities for Team Leader roles
- Dandenong Location
As a Customer Service Team Leader, you will be making a difference in the lives of people by leading Customer Service Officers in their servicing of customer interactions on behalf of an Australian Government Department. Your engaging and inspiring leadership skills will be imperative to the success of our new opportunities.
The role:
- Responsible for managing and motivating a brand new team in delivering excellent service
- Lead, coach and develop your team to ensure that targets are met and our client’s expectations are exceeded
- Handle escalated customer issues
- Act as a liaison point with the client when required
- Administer procedures and ensure progress against key performance indicators are tracked and regularly met.
What you have:
- Proven management experience within a call centre environment
- Strong understanding of the key contact centre metrics, technologies and processes
- Sound judgement and initiative
- Ability to handle sensitive information
- Problem solving, analytical and decision making skills
- Client centric approach
- A focus on continuous improvement
- Australian Citizenship is essential.
Eligibility for this role requires you to successfully complete a thorough Security and Citizenship Check
If this sounds like it's an opportunity that suits you, please express your interest by submitting your CV. We look forward to receiving your application!
Serco is an extraordinary company delivering essential services on behalf of governments and organisations around the world.
Our team provides personal support to members of the community accessing a wide range of Government services from health and public transport information, to road safety and interpreter services. We provide an exceptional level of customer care across Australia and New Zealand to make a positive difference to people’s lives every day.
Serco values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people help in ways that matter.
We are committed to diversity and we encourage people from different backgrounds including Aboriginal and Torres Strait Islander people, culturally and linguistically diverse and people with disabilities to apply.