Team Leader
Seeking a Team Leader to help lead the dynamic Member Services Team, Burwood office $75-$80K pack, Start ASAP!
Summary about this job
Customer Service - Call Centre
Company: Hays Contact Centres
Location: Sydney
Work type: Full Time
Salary: $75000.00 - $80000.00 p.a.
Phone: +61-8-3199-3492
Fax: +61-2-1202-3924
E-mail: n\a
Site: n\a
Detail information about job Team Leader. Terms and conditions vacancy
- Start as a Team Leader and progress within company
- Work mon-fri, normal business hours
- Competitive Salary of $75-$80K package
Seeking a Team Leader to help lead the dynamic Member Services Team, Burwood office $75-$80K pack, Start ASAP!
Your new company
This national superannuation is an extremely reputable company in the industry and put their customers at the top of everything they do. They are big believers in growing their customers’ investments and specialise in superannuation, insurance, retirement planning and financial planning.
Your new role
The company are seeking a Team Leader who will support the Manager of the Member Services team. You will be leading by example to provide excellent service to the members through efficient and accurate answering and monitoring of inbound and outbound telephone calls and written correspondence.
Other duties include:
- Manage escalations to ensure member satisfaction
- Effective use of the online system to answer member enquiries
- Train, coach, supervise and inspire all officers in the team and assist manager with performance reviews
- Provide daily call statistics to management and also review and identify any trends
- Manage fraud and corruption risks and maintain high ethical standards to prevent fraud from happening
- Assist management for any department related projects and be a key stakeholder to help drive them
- Promote to other team members and always adhere to the values of the company
What you'll need to succeed
What you'll need to succeed
- Experience in superannuation is paramount, as you will need to hit the ground running
- You will need to have had experience in customer service in a phone based role and have had exposure in leading a team
- You will also possess excellent telephone manner, both written and verbal, maintain strong time management skills and be able to meet deadlines
- Ideally you will also have your RG 146 qualification.
What you'll get in return
What you'll get in return
You will be working in a dynamic and supportive team that pride themselves on their culture and company values. You will receive a competitive salary of $75-$80K base with super on top.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Tori now on 02 8226 9818 [tel:02 8226 9818]
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.