Casual Customer Service Consultant - Tip Top
Do you have outstanding customer service skills and looking for a fantastic new opportunity? Bring your experience and passion to this exciting role
Summary about this job
Customer Service - Call Centre
Company: Tip Top Eastern
Location: Sydney
Work type: Casual/Vacation
Salary: n\a
Phone: +61-2-7088-2161
Fax: +61-2-4440-3700
E-mail: n\a
Site: n\a
Detail information about job Casual Customer Service Consultant - Tip Top. Terms and conditions vacancy
- Based at Tip Top's largest bakery at Chullora
- Flexible days and hours Mon – Sun, 7am – 8pm
- Bring your customer service experience!
Tip Top® is a division of GWF. Our 4,500 people make some of Australia & New Zealand's favourite and most innovative products, living our core purpose 'to delight people every day with food they love'. Tip Top® produces a diverse range of wholesome sliced bread, gourmet bread, muffins, crumpets, bakery snacks and cakes, as well as supplying leading quick service restaurants and the commercial food service channel. Iconic brands include Tip Top, Tip Top The One, Bürgen, Golden and Abbott's Village Bakery in Australia, and Tip Top Bakery SuperSoft, Big Ben and Ploughman's Bakery in New Zealand.
We are currently looking for a number of motivated, enthusiastic and highly organised Customer Service Consultants to join our friendly National Customer Service Contact centre in Chullora. The successful candidates will enjoy working at point of sale, in a busy hands on environment where good communication, order accuracy and attention to customer detail is vital to your success. This is an exciting opportunity, which offers variety and occasion to engage with diverse customers, at all levels.
Ideally the successful candidate will have the following –
- Proven customer service experience, preferably within a FMCG environment
- Experience in using the SAP system and Microsoft running programs
- Exceptional written and verbal communication skills
- Is highly organised, able to prioritise and multi task
- Proven ability to build rapport & solid business relationships across all levels
- Strong Attention to detail
- Most importantly be self-motivated, disciplined, enthusiastic and passionate about Customer Service
Key responsibilities of the position are as follows –
- Managing incoming and outgoing communications with customers, including information about purchase orders, out of stocks, pricing and promotions, logistic / delivery changes
- Order management
- Generating daily and weekly reports
- General administration
- Customer complaint handling and resolution
- Demonstrating and providing best practise customer service to our internal and external customers – staying above the line, pioneering best practise processes and work flows
- Providing ad-hoc assistance to Business Leaders, Team Leaders and Sales teams when required
Critical to your success in this role is flexibility, strength of character & conviction as well as effective interpersonal & influencing skills in alignment to the GWF behaviour model and business expectations.
The ability to work on a flexible roster is a must.
The Offer -
- Flexible days and hours Monday – Sunday, 7am – 8pm
- On-site parking
- great team environment
- varied responsibilities
At GWF, we value accountability, ambition, and collaboration. As a diverse business with a proud heritage, we offer a broad range of career opportunities, where we challenge and support our people to 'Be Yourself – at your best'