Customer Service Administrator - Personal Care, Home Fragrance, & Aromatherapy
Seeking friendly & organised go-getter w/terrific communication skills, to join this well-established & growing organisation. Eastern Suburbs location
Summary about this job
Other
Company: BeautyConnections Australia
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-2-4888-6544
Fax: +61-2-9773-5596
E-mail: n\a
Site: n\a
Detail information about job Customer Service Administrator - Personal Care, Home Fragrance, & Aromatherapy. Terms and conditions vacancy
The Company:
Our client is a well-established manufacturer in the Australian personal care industry, creating & delivering high-quality products for 150+ years. With a portfolio of soaps, personal care, home fragrances, & aromatherapy products, both own-branded and contract manufacturing, this is a growing company with a go-getter and fast-paced culture.
About the Role:
A front-line position, you'll be responsible for providing outstanding administrative support to customers of the owned brands portfolio of products. A key part of this role will be ensuring your communication is always courteous, and focused on solutions and building rapport. Duties will include fielding telephone calls, answering emails, processing orders, and other administrative support to office management/staff as required.
Reporting into the Customer Service Manager, your responsibilities include:
- Telephone and email communication with Customers, Sales Agents, and Suppliers, and assistance with general and product-related enquiries
- Process, and track, incoming orders from Customers, Sales Agents, and Website
- Create and issue invoices & adjust stock when needed
- Collect & process payments, as well as refunds when required
- Invoice reconciliation
- International orders: process, organise freight and documentation
- Provide accurate info for stocktake
- Support Accounts Receivable department with documentation
- Arrange samples for agents, suppliers etc.
- Assist with Trade Shows
- Create Word, Excel and PowerPoint Documents as requested
- Compile various reports for & provide support to Management team on request
Skills & Experience:
- Previous experience in Customer Service role essential
- Must be detail-oriented and well-organised, able to multi-task and prioritise to meet conflicting deadlines
- Performs well in a fast-paced environment
- Professional, friendly demeanour
- Ability to remain calm under pressure and when facing challenging situations or conflict
- Genuine team player
- Proactive, positive energy, solid work ethic
- Excellent verbal & written communication and listening & comprehension skills
- Fast and accurate computer skills - including Outlook, Word, Excel and PowerPoint
Benefits & Culture:
- Great exposure to external and internal stakeholders, including Management
- Be part of a supportive and loyal team
- Staff discounts on products
To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Erica Oroszlany on (03) 9607 1391, quoting Ref No. 819339.