Customer Service Specialist
We are seeking an experienced Customer Service Specialist to join our Customer Services Team. **SAP experience required**
Summary about this job
Management & Support
Company: BSN medical (Aust.) Pty Ltd
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-8-9574-1691
Fax: +61-8-8690-3176
E-mail: n\a
Site: n\a
Detail information about job Customer Service Specialist. Terms and conditions vacancy
- Global Medical Devices organisation with market leading brands
- Melbourne based Head Office with on-site car parking
- Supportive & friendly team environment!
About BSN medical – An Essity company
BSN medical is a global leader in wound care & related vascular diseases, lymphology and non-invasive orthopaedic products. BSN aims to provide an integrated therapy-driven approach – grounded in a broad portfolio of products, enhanced by insights into current therapeutic areas and complemented by a progressive approach to partnerships.
Its well-known brands such as Leukomed®, Leukoplast®, Cutimed®, JOBST®, Delta Cast®, Delta Lite® and Actimove® are among the most trusted in healthcare. With its comprehensive product portfolio, BSN medical addresses patients' needs in the most prevalent conditions in wound care and vascular diseases and orthopaedic treatments.
BSN medical has been acquired by Essity AB (formerly SCA) in April 2017.
In order to be successful in this role, you will ideally possess:
- Have at least 2 years' experience in a similar role
- Minimum 3 years SAP experience
- Microsoft Outlook, Word and Excel - intermediate level
- Flexibility in working hours
- A positive can do attitude
- Problem solving nature
- Enjoy working in a busy and diverse team
- Strong customer service focus
- A willingness to learn and develop
- Strong attention to detail
- Exceptional time management skills
- Right to work within Australia
Role Requirements:
- Responding to customers enquiries in a timely manner through email & phone in a very busy environment
- Process customer orders, quotes and enquiries daily within required timelines
- Liaise with internal and external stake holders
- Meet the Customer Service KPI's outlined for your role, set to a high standard
- Administrative tasks
- Communicate with your fellow team members, ensuring information and knowledge is being shared
- Possess good problem solving skills and offer suggestions or solutions
Please check out our ANZ website at www.bsnmedical.com.au
To apply for this position please click on the 'Apply for this job' button below. Please include a cover letter with your resume when applying. Feel free to send any career enquiries to [email protected]