Customer Service Manager

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A great opportunity to join a fast growing medical devices organization in North Ryde and lead a team of customer service representatives is no

Summary about this job

Supervisors/Team Leaders

Company: Hudson

Location: Sydney

Work type: Full Time

Salary: $90k - $100k p.a. + Super

Phone: +61-2-8243-2360

Fax: +61-8-1783-1239

E-mail: n\a

Site:

Detail information about job Customer Service Manager . Terms and conditions vacancy

  • Excellent opportunity for an experienced team leader
  • Hard working, committed team
  • Fantastic company benefits, extra leave on offer!

You will be taking on the positon of Customer Service Manager, reporting to the managing director.

They want you to be a part of the team and increase customer satisfaction, achieve financial objectives, promote customer centric culture and improve efficiencies.

Main duties include:

  • Provide leadership, support and training and to motivate the customer service team by recruiting, selecting and coaching the team; communicating job expectations; monitoring, planning; reviewing and appraising on a regular basis
  • Focusing on boosting the customer service experience, creating engaged customers and facilitating organic growth
  • Achieving customer service objectives by contributing customer service information and recommendations to strategic plans and reviews, the preparation and completion of action plans, implementing productivity, resolving any issues, improving systems and implementing changes
  • Processing customer orders and queries and providing constant support to the customer service team during periods of high workload
  • Demonstrate and develop customer relationships to drive sales and optimal levels of customer service
  • Monitor service performance ensuring all team and individual service level KIP’s are met
  • Manage system and process improvements through implementing creative and innovative solutions, process and procedures to maximize customer satisfaction
  • Develop service procedures, policies and standard
  • All other managerial skills necessary for the customer service team

The company may wish to develop and extend the above duties on any new responsibilities necessary, provided they are within your competency to perform.

Successful Candidates:

  • Strong leadership qualities with the confidence to inspire and motivate people and your team
  • Proactive in the development of customer relationships, maintaining and creating strong working relationships
  • Highly organised with enthusiasm and ‘can do’ attitude
  • Identify areas for increase operational efficiency that will represent a win for both the customer and the business
  • Working knowledge of customer service software databases and tools

Experience needed:

  • 2+ years’ experience in people management
  • Qualifications in Business or Management
  • Previous experience working within a customer support team environment
  • Experience in project management including change management
  • Experience in process improvement
  • SAP, JDE, CRM System knowledge

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