Portfolio Officer
Full Time role located in Caulfield North. Business hours Monday to Friday - 8.30am to 5pm. Opportunity for professional growth and development.
Summary about this job
Customer Service - Call Centre
Company: Salmat
Location: Melbourne
Work type: Contract/Temp
Salary: Inner South East Location
Phone: +61-2-4094-5123
Fax: +61-8-7412-5535
E-mail: n\a
Site: n\a
Detail information about job Portfolio Officer. Terms and conditions vacancy
About Our Company
Probe Group are Australia's fastest growing and most respected privately owned customer management and business services provider. Established in 1979, and recently having acquired Salmat Contact Solutions, we now have over 3000 staff worldwide and are enjoying a period of sustained growth. Today, Probe is a preferred partner to a wide range of blue chip organizations ranging from government departments, banking and financial institutions, utility companies, law firms, and insurance companies.
About The Role
Due to continuous organisational growth, an opportunity has come up to join an energised and dedicated Field Services Division at the Probe Group.
The Field Services Division Specialises in;
- Process Serving
- Field Calls
- Repossession Services
- Mortgage Recovery Services
- Skip Tracing
- Court Filing
- Court Orders
- Court Examinations
Reporting to the Field Services Manager and Team Leader you will enjoy a varied and exciting role managing your own portfolio of clients, which will include, but not be limited to:
- Provision of customer service by way of facilitating enquiries from clients
- Liaising on a daily basis with our agents out in the field
- Daily entry of data within our internal computer system
- Preparation of customer reporting and documentation.
- Pro-active data management to ensure customer details and pricing details are accurate.
- Provision of administrative support to the Department.
- Contribution to the team by suggesting new business processes and improvements
The successful candidate must have:
- Passion and desire to grow within the organization
- Experience in customer service including a desire to exceed client expectations
- Strong communication skills (both written and verbal)
- Excellent administrative, time management and organisational skills
- Accurate data entry skills and keen attention to detail
- Reliable with strong work ethics
- Ability to work well as part of a team and as an individual
The hours for the role are Monday to Friday - 8.30am to 5.00pm.
If you have what it takes to succeed in this role and you possess exceptional communication skills, apply now!