CUSTOMER SERVICE REPRESENTATIVE
Experienced professional to provide exceptional customer service for all internal and external customers
Summary about this job
Customer Service - Call Centre
Company: A. Noble & Son Ltd
Location: Perth
Work type: Full Time
Salary: n\a
Phone: +61-2-4820-6995
Fax: +61-2-1118-1573
E-mail: n\a
Site: n\a
Detail information about job CUSTOMER SERVICE REPRESENTATIVE. Terms and conditions vacancy
A Noble & Son Ltd (Nobles) is a leading supplier and service provider of lifting and rigging solutions for the energy, resources, manufacturing and construction industries, with numerous branches throughout Australia. An exciting opportunity now exists for a suitably qualified, results focussed professional to join our growing Customer Service Team in Perth, WA.
You will be responsible for providing effective customer service for all internal and external customers through in-depth knowledge of our products and services.
The key responsibilities of this role include:
- Provides timely and accurate information for the customer from technical advice, order, picking and packing/back orders and delivery of each sale.
- Provide timely quotations and follow up of quotations for products and services to customers
- Actively upsell or cross sell to customers, Nobles different products and services
- Processes customer orders/changes/returns according to established department policies and procedures
- Provide sales support to external sales representatives
- Redirect complex or technical inquiries to the appropriate resource
- Report customer feedback in order to track overall satisfaction with products, availability, pricing and service delivery.
- Update customer information in the customer database during and after each call
- Provides timely feedback to the company regarding service failures or customer concerns.
The successful candidate will be able to demonstrate:
- Excellent negotiation, communication and customer service skills.
- High organizational and time management skills with the ability to work to exacting deadlines
- High level computer literacy
- Excellent problem solving skills
- Working knowledge of the lifting industry will be highly desirable
Candidates will be required to undertake a full medical including drug & alcohol testing prior to commencement in the role.
The remuneration package will reflect the accountabilities of the position and will be negotiated in line with experience and skills.
Please forward applications to [email protected] no later than Friday 27 July 2018.