Contact Centre Team Leader Aged Care

Summary about this job

Detail information about job Contact Centre Team Leader Aged Care. Terms and conditions vacancy

• Drive team culture and performance
• Lead and develop people
• Contact Claire Eadington, [email protected]

Lead a team, drive performance and advocate amazing customer service. Based CBD, Supportive environment

Your new company
My client, a growing and changing aged care organisation is looking to hire a committed team leader with exceptional people skills.

Your new role
This is a busy a varied role that will support an organisation going through change. You will lead and coordinate the customer service team that offer "first contact" support to customers. This is not a typical, KPI driven call centre. This is a customer service team that focus on customer experience, first call resolution (where possible) and handling a wide range of customer queries. Your customers will be the general public, elderly people and families.
Day to day duties will include:-

• Team management
• Performance management
• Management of day to day operations and work flows
• Roster management
• Training and coaching
• Review and improvement of processes and procedures
• Customer escalations

What you'll need to succeed
The successful candidate will come from a call centre/ customer service team leader background. Your experience will be from aged care, or allied health or disability services or a related field.
You will also need to complete a police check &working with children check

What you'll get in return
My client can offer a busy and varied role with a chance to put your stamp on the position. My client can offer career progression, personal development and busy role.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.