Customer Service Officer
Customer Service opportunity in niche, progressive company. Solid support structure & great culture. Be part of something special!
Summary about this job
Customer Service - Call Centre
Company: Arrow Group Pty Ltd
Location: Melbourne
Work type: Full Time
Salary: $60,000 - $69,999
Phone: +61-2-8813-9045
Fax: +61-2-6156-5126
E-mail: n\a
Site: n\a
Detail information about job Customer Service Officer. Terms and conditions vacancy
- Newly Created Role
- Progressive Company & Inclusive Culture
- Altona North location
- Newly Created Role
- Progressive Company & Inclusive Culture
- Altona North location
From their state of the art facility in the heart of Melbourne’s inner west, this progressive company sets a new standard for service excellence. Enjoying sustained growth, they have a newly created role for a dynamic and experienced Customer Service Officer to support their clients.
Working closely within a first-class customer service team, your role will include:
- Responding to enquiries and escalating issues as appropriate
- Identifying and resolving any service issues on behalf of their clients
- Maintaining and updating client records
- Working with operations, sales and logistics teams to improve service to clients
- General customer service and administration duties as required
To be successful in this role you will have:
- Strong customer focus and commitment to service excellence
- Excellent attention to detail, with good data entry accuracy
- Prior experience using EDI systems and MS Office software
- An open approach to problem solving, viewing obstacles as fresh opportunities for service improvement
- The passion to work within a niche organisation committed to raising the bar in a highly competitive, customer focussed sector.
This is an excellent opportunity for an outgoing and customer orientated individual looking for a rewarding role within a progressive and growing organisation. Prior experience in the transport/ logistics industry would be highly regarded.
Arrow Group is committed to equal opportunity employment, but can only consider candidates who currently live in and have the right to work permanently in Australia.