Contracts and Logistics Coordinator

Summary about this job

Detail information about job Contracts and Logistics Coordinator . Terms and conditions vacancy

Kailis Bros is one of Australia’s most diversified and respected seafood companies. We are a service oriented organisation with a strong ethos that we will meet and exceed our customer’s expectations.

Kailis Bros now has an excellent opportunity for an enthusiastic, self-motivated individual to join the company in the role of Contracts and Logistics Coordinator on a full time basis based in Canning Vale, Western Australia. Reporting to the Contracts Manager, the successful candidate will be responsible for coordinating and managing day-to-day responsibilities in processing orders and providing customer service for all contract and logistics accounts.

Role responsibilities:

• Receiving inbound customer calls, to take and process daily orders for contracts
• Managing customer service for assigned account
• Managing out of stock items and offering alternate lines where required to fulfil orders for customers
• Calculate pricing, and making decisions on items, pricing and new lines
• Managing credits and following up any queries for assigned accounts
• Maintain price files and order forms for assigned accounts
• Ad hoc sales support activities as required

Key Skills & Experience

• Demonstrated experience in data entry
• Experience taking orders and working in an FMCG company desirable
• Good excel knowledge – intermediate level upwards would be a distinct advantage
• Previous customer service experience essential
• Demonstrated experience and aptitude for effectively dealing with customers in a pleasant and professional manner, including dealing with objections and complaints
• Excellent phone manner
• Attention to detail, high level of accuracy and ability to self-audit