Carparking Operations Centre Supervisor – Call Centre ( 24 Month Contract)
Exciting hands on leadership role within a busy call centre!
Summary about this job
Customer Service - Call Centre
Company: Scentre Group
Location: Sydney
Work type: Contract/Temp
Salary: n\a
Phone: +61-7-5204-3004
Fax: +61-2-9915-9010
E-mail: n\a
Site: n\a
Detail information about job Carparking Operations Centre Supervisor – Call Centre ( 24 Month Contract). Terms and conditions vacancy
- Lead a dynamic, engaging and friendly team
- Assist our car park customers and provide a memorable shopping experience
- Sunday - Thursday roster (Full Time 24 month Contract)
Our Story
A career with Scentre Group fosters the chance to be part of a company that is transforming the retail landscape. Be a part of a company that makes ‘extraordinary’ happen!
Each Westfield Shopping Centre, owned and operated by the Scentre Group is the retail, social and cultural hub at the heart of the communities we serve.
The National Parking Team is responsible for steering and optimising the performance of Scentre Group’s Controlled Parking sites (currently 20 Centres across 4 States and 1 Territory). The National Operations Centre (NOC) is a centralised support function for our parking environments that deals with all inbound customer service functions.
Your Opportunity
Reporting to the Parking National Ops Centre Manager, you will be overseeing the management of the frontline Customer Care Team, resolving customer issues in a prompt and efficient manner within our Living Centres.
- Shared management of a call centre operation with an expected call volume of approx. 1.5 million calls per year.
- Lead a culture of continuous improvement through measuring performance, closing gaps and identifying the need for future training, development and communications
- Maintain high standards of service – leading by example
- Serve as an escalation point for both the Customer Care Team and integrated Westfield Living Centres
- Manage rostering requirements over a 7 day week roster
- Review the effectiveness of current practices, policies and procedures and liaise with internal and external stakeholders with a focus on the implementation of best practice solutions
What will set you apart from the rest?
- Experience in a shopping centre environment favoured but not essential.
- Strong customer service ethos.
- Ability to problem solve on the fly to quickly resolve customer escalations.
- Ability to motivate a team to provide consistently great results in difficult circumstances.
- Ability to provide critical performance feedback to staff.
- Operationally focused background.
- Ability to work independently to achieve expected results
What sets us apart from the rest?
- Diverse career paths across our vertically integrated business
- Ability to innovate in a company that not only encourages it but will facilitate it
Join the Scentre Group community and see the fruits of your labour come to life.
If this sounds like you, apply today to make extraordinary happen