Client Services Consultant

Summary about this job

Detail information about job Client Services Consultant. Terms and conditions vacancy

About us

The year 1991 marked the official launch of RentCover Underwriting Agency – which today is EBM's most successful specialist insurance product.

Our RentCover landlord insurance product is the leader in the in the market with in excess of 120,000 rental properties under cover. This product alone has funded much of EBM's growth and the success has been driven by our vision to be recognised and respected as the industry's best.

Your Opportunity

This isn't just another job, we make a difference. Our purpose is to provide specialised insurance solutions that give peace of mind to our clients.

You will take pride in the ownership of end to end client enquiry management, join our team who is recognised as a serious force in the landlord insurance market, and, work from an upmarket office in West Perth.

We offer a unique family-like culture coupled with career development opportunities, recognition of high performance and other tangible employment benefits.

The Role

Our Client Services Consultants play a key role in contributing to success.

Highlights of this role include:

• Educating the property investment market via inbound calls.
• Managing client relationships by responding to phone and email enquiries.
• Acting as administration expert providing quotes to prospective clients, progressing new business, processing policies and maintaining records. 
• Opportunity to be a part of our broader continuous improvement 'Think Tank' committee.
• Ongoing learning and development opportunities including completing formal insurance qualifications.
• Being recognised and rewarded for high performance through the 'Star Awards'.
• Celebrating success milestones nationally.
• Developing your career by gaining exposure to other RentCover departments the broader Insurance Broking business.

Your Experience

We are looking for strong administrators motivated by delivering high level customer service predominately over the phone. The following experience is highly desirable:

• Demonstrated ability to think on your feet.
• Fast paced data entry skills and an obsessive attention to detail.
• Willingness to learn and master our extensive training program.
• Excellent communication skills.
• Ability to work under pressure and multitask.
• Attributes aligned to the EBM values

   

Next Steps

Enjoy speaking with people and passionate about providing customer satisfaction?

Then what are you waiting for?

Submit your resume by clicking on the Apply button and follow the prompts.

Please note - Applicants must have unrestricted working rights in Australia to apply for this role.

Recruitment agencies: Please note we do not invite candidate introductions for this position and any unsolicited candidate profiles will not be accepted nor liable for a placement fee.

Expertise│ Integrity│ Respect│Advocacy│Proactivity