Customer Service Officer

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Customer Service staff are the first point of contact for any patrons and customers attending Knox Leisureworks and play a pivotal role at our centre.

Summary about this job

Customer Service - Customer Facing

Company: YMCA Victoria

Location: Melbourne

Work type: Casual/Vacation

Salary: RE2 - $24.72 per hour + super

Phone: +61-3-1585-1391

Fax: +61-2-8504-8472

E-mail: n\a

Site:

Detail information about job Customer Service Officer. Terms and conditions vacancy

YMCA Victoria is a charitable, not-for-profit community organisation that has served the Victorian community for more than 160 years. Together with our partners, we address community needs whilst building strong people, strong families and strong communities. With over 5,000 employees, we deliver programs and services at more than 150 locations every day in settings including camps, student accommodation, community recreation and sporting facilities, swimming pools, early education, schools and kindergartens, youth services and youth justice facilities.
 

About the centre

​Knox Leisureworks is a community facility managed by YMCA Victoria in partnership with Knox City Council. Knox Leisureworks has a huge range of facilities comprising 5 indoor and 2 outdoor swimming pools, 80-metre water slide, fully equipped gymnasium, group fitness program with over 100 weekly classes, childcare facilities, café and family and disabled change facilities. The centre currently has 2,200 Health and Wellness members and over 1,500 visitors daily. Knox Leisureworks is a leader in Swimming Lessons, operating over a 48-week program, servicing 2,300 children weekly.

 

About the role

Key areas:

Customer Service

  • Assist with customer administration enquiries as required
  • Provide support to Management Team
  • Perform other duties as required and comply with reasonable directions

Membership Sales and Retention

  • Follow sales process and system
  • Meet team sales targets
  • Service walk-in and phone-in and phone-out enquiries

Availability

  • Must be available to work early mornings, late evenings or weekends.


Capabilities and Behaviours

  • Recognises and acts on the need for support and will accept and delegate responsibility when required.
  • Creates a welcoming atmosphere by engaging all people in a friendly and approachable manner
  • Works as part of a team and shows professionalism during high-pressure situations
  • Punctual in both attendance on shift and attendance at staff meetings
  • Immediately responds to customer's needs or concerns
  • Models, demonstrates, and teaches positive values like caring, honesty, respect, and responsibility.
  • Maintain high standards of presentation and personal grooming


Knowledge and Experience

  • Experience in previous Customer Service roles (desired)
  • Experience in Sales processes and system (desired)
  • Basic computer skills – Microsoft Office and Outlook
  • Experience with a diverse range of demographics including young children and older adults


Qualifications

  • Working With Children
  • Safeguarding Children and Young People Certificate (completion online prior to commencement)
  • First Aid
  • CPR

 

YMCA Victoria is committed to safeguarding children and young people. We require all applicants to undergo an extensive screening process prior to appointment, and successful applicants must comply with the YMCA’s Safeguarding Children and Young People Framework

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