Late Arrears Associate
Great opportunity to join Macquarie's Corporate and Asset Finance Group and drive your career forward within a highly successful business.
Summary about this job
Collections
Company: Macquarie Group Limited
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-7-4408-4497
Fax: +61-2-4078-7836
E-mail: n\a
Site: n\a
Detail information about job Late Arrears Associate. Terms and conditions vacancy
- Join a collaborative and high performing collections team
- Innovative and flexible environment
- State of the art Offices - CBD location
Join a high performing collections team and utilise your customer service skills and problem-solving ability to deliver positive outcomes for both Macquarie and our clients.
Our Late Arrears team are responsible for managing accounts that are 31+ days in arrears, working towards business goals to reduce delinquency through effective communication, problem solving and decision making.
Working in a fast-paced, contact centre environment you will communicate with customers primarily over the phone and via email, resolving matters of outstanding arrears. You will find solutions by negotiating suitable payment arrangements, or through other means such as the engagement of external agencies or legal recourse.
With prior collections experience, you will have the ability to effectively manage a portfolio of accounts and resolve late arrears matters within suitable timeframes. Leveraging your outstanding communication skills, you will be able to build rapport with customers and gain a solid understanding of their financial circumstances, to ensure the correct decisions can be made. You will be committed to providing a high quality customer service experience, whilst also addressing customer concerns and handling objections.
Familiarity with all applicable regulatory requirements and legislation including (but not limited to) Debt Collection Guidelines and the National Consumer Credit Protection Act will be highly beneficial for this role.
To start this exciting journey, apply now. For more information, please contact Kiri Evans at [email protected]
Corporate and Asset Finance Group provides innovative and traditional capital, finance and related services to clients operating in selected international markets. With offices in Australia, New Zealand, Asia, North America and Europe, Corporate and Asset Finance specialises in:
- leasing and asset finance
- tailored debt and finance solutions
- asset remarketing, sourcing and trading.
Find out more about Macquarie careers at www.macquarie.com/careers
Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team.