Member Services Specialist - Outbound

All vacancies of AustraliaCall Centre & Customer ServiceMember Services Specialist - Outbound

Join this leading industry super fund to deliver a superior experience for members and employers - Melbourne CBD based role

Summary about this job

Customer Service - Call Centre

Company: Private Advertiser

Location: Melbourne

Work type: Full Time

Salary: n\a

Phone: +61-3-1672-6913

Fax: +61-3-2549-1114

E-mail: n\a

Site:

Detail information about job Member Services Specialist - Outbound. Terms and conditions vacancy

  • Competitive remuneration
  • Supporting member’s financial future
  • Professional service position with focus on quality service delivery

About CSF Pty Limited
Established in 1971, Catholic Superannuation Fund (CSF Pty Limited) is a leading industry superannuation fund providing lifelong financial peace of mind through superior investment performance and service excellence to over 70,000 members and 18,000 employers, Australia wide.

At CSF Pty Limited, we are committed to providing more than super. In addition to our core superannuation service, other services include pensions, financial advice, Insurance and banking solutions; all aimed at providing a one-stop financial service for our members.

The Position
Our Service Centre is currently recruiting for a full-time Member Services Specialist (Outbound) based in our Melbourne office.

The purpose of the Member Services Specialist (Outbound) role is to provide factual and general advice through the provision of superior service to existing and prospective members and employers, predominately via outbound enquiries and webchat conversations.

The position is highly diverse, varied and multi-skilled where the incumbent will progressively be involved in a variety of tasks and responsibilities in line with the type of outbound enquiries they will make.

Key Responsibilities

  • Initiate outbound warm contacts and responding to webchat enquiries, offering personalised solutions across the entire range of products and services including superannuation, insurance, investments, pension and other specialised products in line with established processes and service standards
  • Promote value of the fund and other service offerings available as appropriate to the member or prospective member needs, including generating financial planning, age care planning and banking referrals as appropriate
  • Accurately assess member and prospective member needs, offering appropriate general advice solutions that suits their financial needs in accordance with legislative requirements
  • Contribute to new business acquisition and member retention as appropriate

The Successful Applicant

The role would appeal to someone who thrives on providing service excellence within a supportive team environment and possesses the following attributes:

  • Strong ability to influence people with the aim to acquiring new business and retain existing business
  • Exceptional customer service skills with a genuine passion for delivering superior and quality service
  • Excellent listening and communication skills; verbal and written skills that are accurate and tailored to suit the individual needs of each member and prospective member
  • Quick learner with an ability to effectively grasp technical aspects of a superannuation fund and the complexities of superannuation legislation requirements
  • A can do attitude that is flexible to undertake a wide-variety of activities
  • Effective team player who is able to work autonomously as well as contributing to the success of the broader department and business needs
  • High level of attention to detail
  • RG146 qualified and any additional qualifications such as a Diploma in Financial planning highly regarded
  • Previous experience within superannuation industries with responsibilities in outbound customer service and administration also highly regarded

The successful applicant will be provided with appropriate training and support, and will be expected to perform in the role with professional skill and integrity.

How to Apply
CSF Pty Limited is an Equal Opportunity Employer and invites applications from people of all backgrounds that are suitably qualified, and have the right to work in Australia.

Applicants interested in obtaining a copy of the position description or receiving more information about this position should direct all initial enquiries to Angelo Tzoumas, Service Centre Team Leader at [email protected]

 

 

 


 

 

 

 

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