Account Manager - Phone Based

Summary about this job

Detail information about job Account Manager - Phone Based. Terms and conditions vacancy

• Join Forbes' 12th most innovative growth company in 2017
• Be part of a company that brings out the best in its people
• WGEA employer of choice

Got drive? You’ll fit right in.

In 1997 we tried something new - we've been doing it ever since. From humble start-up beginnings, today we're an ASX top 100 with world-class technology and advertising solutions. Not only are we the largest online automotive, motorcycle and marine classifieds business in Australia, we're growing across Latin America and Asia.
  
The role 
As a phone based Account Manager with carsales, your role is to pro-actively build business relationships with key dealer management from within the accounts allocated to you, resulting in the building of ongoing ‘partner’ relationships.
  
This role is specific within this group, as you will be primarily setting up, nurturing and training new dealers as they are brought onto the network by our BDM’s, before being handed over to an Account Manager. It is envisaged that you will also keep some new dealers to manage ongoing that you feel can be managed effectively whilst maintaining your core role.

What you'll do 

• Maintain a minimum number of proactive dealer contacts per quarter
• Ensure new clients are on-boarded with best practices in place
• Deliver to key Personal a set number of business reviews per quarter
• Research and prepare prior to each call to ensure opportunities are identified
• Proactively educate and work to implement new ways  the dealer can improve their business and their return on investment (ROI) utilising the carsales network suite of products and services
• Value add to each proactive dealer contact
• Resolve client problems constructively, professionally and in a timely manner
• Ensure appropriate staff in the dealerships have been fully educated on the suite of products they are subscribed to
• Ensure accurate notes and outcomes are noted in our internal CRM

  
What we are looking for 

• Previous customer service/account management experience
• Excellent communication and phone skills
• Clear and confident speaking voice
• Team player and highly motivated
• Sales ability
• Strong attention to detail
• Strong verbal & written communication skills
• Demonstrated ability to follow through issues to resolution
• Strong customer focus & rapport building skills
• Exemplary time management & organisational skills
• Energy and enthusiasm
• Positive attitude
• Intermediate Microsoft Office skills  

Why apply?
carsales offers extensive opportunities to learn and evolve in a diverse, fast-paced and dynamic environment. We are committed to our people through many ongoing initiatives associated with culture and benefits, career development, health and well-being, community, work-life balance, reward, and recognition. We continually strive to attract and retain the most talented people through a number of programs designed to support learning and development. When you work at carsales you don't just have a job, but you have a rewarding career.

carsales is an equal opportunity employer who prides themselves on providing a diverse workplace that brings out the best in its people. We encourage women and men of all ages and background to apply. 

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And just a quick one… 
Successful candidates joining the carsales family are required to undergo a National Police Record check and must have full-time Australian working rights on an ongoing basis.