Customer Service / Order Management

Summary about this job

Detail information about job Customer Service / Order Management. Terms and conditions vacancy

• 3 Positions Available – $50k - $60k + Super (Depending on experience)
• Next to the train station
• Fantastic Team Culture

Reporting to the Customer Service Manager you will be responsible for:

• Receive and process all inbound calls and process customer orders
• Ensure on-time delivery based upon the customer requested delivery dates
• Deal with Escalations from Internal and External customers
• Process EFT/Credit card payments as required
• Coordinate credits/returns from Customer sites
• Process invoices
• Complete all Weekly and month end reporting
• Document order status in the ERP system
• Liaise with Supply Chain personnel with regards delivery and stock availability queries
• Works closely with manufacturing & logistics to troubleshoot processes & make improvement suggestions
• And much more as requested!!

To secure this role you must have:

• 2+ years' experience within a customer service environment
• 1+ years' experience in an administration role
• Previous experience working in a fast paced environment (ideally with logistics) / warehousing / supply chain background, advantageous!)
• Previous experience using ERP systems (JDE, SAP or Masterpack, advantageous!)
• A "Can do Attitude"
• Solution orientated
• High attention to detail
• Strong problem solving skills
• Strong accurate data entry skills
• Excellent phone manner and strong customer service skills

If you are a hardworking, energetic, driven individual that is not afraid of questioning processes and has a willingness to learn, APPLY NOW!!