Customer Service Officer

Summary about this job

Detail information about job Customer Service Officer. Terms and conditions vacancy

Checkpoint Systems, a division of CCL Industries, is a global leader in merchandise availability solutions for the retail industry, encompassing loss prevention, merchandise visibility and apparel labelling. Checkpoint provides end-to-end solutions enabling retailers to achieve accurate real-time inventory, accelerate the replenishment cycle, prevent out-of-stocks and reduce theft, thus improving merchandise availability and the shopper’s experience. Checkpoint's solutions are built upon 48 years of radio frequency technology expertise, innovative high-theft and loss-prevention solutions, market-leading RFID hardware, software, and comprehensive labeling capabilities, to brand, secure and track merchandise from source to shelf.

We currently have a full-time vacancy in our Melbourne Head office, for a Customer Service Officer to join our METO Retail Merchandising and Labelling business.   

Key responsibilities for this role include:

• Establishing close partnerships with our Indirect Channel Partners
• Developing knowledge of our customers, products and the markets we operate in
• Building interpersonal relationships across multiple business units within the organisation.

The successful candidate will have:

• Sales and Indirect Channel Service Support skills
• Excellent written, verbal and influential communication skills
• An ability to build relationships with customers
• A ‘corporate presence’ with a sense of confidence and energy
• The capacity to plan out projects and work both independently with limited direction and as part of a cross-cultural or virtual team
• Able to communicate with customers via email, phone and the occasional face to face sales call

Some knowledge of Retail Merchandising or Labelling would be an advantage. The position is available for an immediate start and would suit someone wishing to advance into a sales role.