Customer Service Representative (casual)
Join the team who puts the customer at the center of everything that we do!
Summary about this job
Customer Service - Customer Facing
Company: NEXTDC Limited
Location: Perth
Work type: Contract/Temp
Salary: n\a
Phone: +61-7-1945-7140
Fax: +61-3-2327-2578
E-mail: n\a
Site: n\a
Detail information about job Customer Service Representative (casual). Terms and conditions vacancy
- Join Australia’s fastest growing and most innovative technology company
- At NEXTDC we create new ideas that continue to shape the industry
- Work with a collaborative, innovation, friendly team
Company Description
NEXTDC designs, builds and operates next generation data centres using cutting edge technology, providing local and international companies with premium data storage facilities that enable them to transition to a cloud computing environment. Going from a start up to a scale up, NEXTDC is an ASX200 listed company with seven, soon to be eight, data centres in five capital cities.
At NEXTDC, we know that our success depends on the talents of our people and we foster a culture of continued learning and development. Our culture is built on collaboration and innovation, we are passionate about what we do and we are committed to our mission to be the leading customer-centric data centre services company.
Job Description
Our Customer Service Representatives are responsible for providing an exceptional world-class experience for our valued customers and visitors when they set foot in our award-winning Data Centres. Embodying our Customer First value, we put our customer’s at the centre of EVERYTHING we do. In this role you will greet visitors and ensure all entry and exit processing runs smoothly and in line with facility procedures, monitor NEXTDC's facility systems, provide accurate security incident reports and resolve 1st level customer requests.
This is a casual position and may be required to work both day and night shifts.
Qualifications
- Strong customer service experience, face-to-face and over-the-phone
- Excellent communication skills, written and verbal
- Proficient in Microsoft Office suite
- Ability to work autonomously
- Energy and enthusiasm and willingness to learn about high density data centre power, high efficiency cooling approaches and technologies
- Previous experience with shift work is desirable