Customer Service Team Leader | $71,175 | Healthcare

A Listed Multinational, with a presence in over 120 countries around the world and an employer of choice.

They are a specialist within their chosen field, and have experienced many years of growth in profit and market share, in a competitive industry/sector.

This is an exciting opportunity for a motivated Customer Service Team Leader to join the team!

They are

The Role
The Customer Service Team Leader will be sitting alongside with a team of high performers to deliver Customer Service Excellence, and also be responsible but not limited to:

• Managing a small team of high performers in customer service
• Providing leadship support
• Managing processes of orders
• Opening and maintaining customer accounts by recording related information
• Managing database and document controlling
• Maintaining professional relationships with internal and external stakeholders
• Resolving clients complaints and provide appropriate solutions or alternative
• Handling high volume of inbound and outbound calls
• Working closely with Manager to ensure excellent customer service is being delivered
• Maintaining and following processes according to company's policies and procedures
• Adhoc tasks as assigned

The Candidate
The successful candidate will have worked in a high volume customer service environment and will possess the following:

• Experience in managing a team
• Experienced worked with ERP systems - preferred
• Excellent communication skills, both verbal and written
• Eager to learn and willingness to self develop new skills
• Enthusiastic, Ambitious, Hardworking, Determined
• Great attention to detail is necessary
• Enjoy being part of a team and achieving great things

Remuneration and Benefits

• Attractive salary of $71,175
• Exposure to a global organisation
• Great learning and development program
• Gym membership, study support and company perks
• Friendly and welcoming culture
• Excellent career progression

To apply online please click the 'Apply' button below, attach an updated resume in Word Format Only.