Technical Call Centre Consultant

Summary about this job

Detail information about job Technical Call Centre Consultant. Terms and conditions vacancy

• Demonstrate your superb and professional telephone technique.
• Utilise your expert technical knowledge skills from a relevant industry.
• Challenging yet rewarding and fun team environment.

About Makita (Australia)

Makita Corporation was founded in 1915 as an electric motor sales and repair company who in 1958 became the first company in Japan to manufacture electric planers. Now 100 years on we have a reputation as the world leading manufacturer of power tools and power garden equipment.

Today we deliver a wide range of market leading products founded on our philosophy of "Listen, Act & Deliver".

Buy Smart, Buy Right!  And stay ahead of the game!

The Role

We are looking for a Technical Call Centre Consultant (casual to permanent opportunity) to join our Customer Service Team located in Maddington, to service our diverse customer base, including power tool specialists, hardware chains, hire companies and outdoor power equipment specialists.

Your role will encompass delivering excellence in customer service through the prompt and accurate processing of orders and enquiries via inbound calls; faxed orders and web-based orders and enquiries.

To be successful in this position, you must have exceptional communication skills and the ability to communicate on a variety of levels with our customers, end users, sales team and Makita staff.

This is initially a 12-month casual or temporary position with a view to permanent employment based on outstanding performance and would suit someone with Inbound Call Centre Experience in the power tool, automotive or hardware industry.

You will be primarily responsible for:

• Inbound calls (potentially up to 120 per day);
• Order entry.

What skills and experience will you bring to this role?

• Substantial inbound technical call centre experience;
• Strong technical product knowledge gained from working in the power tool or similar industry;
• Superb and professional telephone technique;
• Exceptional alpha/numerical & accurate data entry skills;
• Superior computer skills using an ERP system and Microsoft Word, Excel, Powerpoint and outlook;
• You will be flexible enough to be part of a team yet work autonomously as and when required.
• Highly organised and able to manage/prioritise workload whilst sticking to deadlines;
• Ability to think on your feet, learn quickly and retain information by taking notes and listening attentively to other team members.

Culture

At Makita, we really value our culture and the way we work together to deliver results. Our success is due to the high quality of our products, services to our customers and our people!

• Competitive hourly rate + superannuation will be offered to the successful applicant
• Free onsite staff parking
• Staff discount on Makita products
• Flexible policies and procedures
• Award Winning office facilities

Recruitment, Selection and Privacy policy

Successful candidates will be required to complete a pre-employment process entailing interviews, background/reference checks and a medical which includes a drug and alcohol test.  A skills-based competency test may also be required.

All personal information received by us from you or about you will be stored, used and disclosed by us in accordance with our privacy policy, a copy of which can be found at www.makita.com.au/Company/privacy-policy.

How to apply (Genuine (local) Applicants Only)

APPLICANTS: Click APPLY to submit your application.

Genuine enquiries can be directed to Cathy Newell, Human Resources Advisor on 0429 875 180.

Please be aware when applying for this role that only candidates who can demonstrate the skills & experience pertinent to this role will be contacted. A complementary and extensive training program will be provided for the successful candidate.

RECRUITMENT AGENCIES: Makita DOES NOT accept agency resumes. Please do not contact us, forward resumes to our jobs alias, Makita employees or any other company location. Makita is not responsible for any fees related to unsolicited resumes.