Finance Helpdesk Manager

All vacancies of AustraliaCall Centre & Customer ServiceFinance Helpdesk Manager

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Summary about this job

Customer Service - Call Centre

Company: Peoplebank Australia NSW

Location: Sydney

Work type: Contract/Temp

Salary: $500 - $600 p.d.

Phone: +61-7-7651-4531

Fax: +61-2-5070-6505

E-mail: n\a

Site:

Detail information about job Finance Helpdesk Manager. Terms and conditions vacancy

  • Exciting 12 months contract
  • Based in Parramantta
  • Attractive rates

Tertiary qualifications or relevant experience in Business Administration, Finance and Accounting or a relevant discipline, and/or demonstrated successful experience in stakeholder/customer engagement in a Shared Services/Contact Centre environment.

Key Responsibilities:

  • Candidate must have led a team of customer representatives
  • Candidate should knowledge on financial structures and should have been able to guide customers/caller on the financial budgets of the organisation
  • Develop and provide expert advice on the development and enhancement of support services relevant to the business needs of Department stakeholders and customers. This includes analysing department's current and future requirements and proposing system enhancements to meet those needs.
  • Lead and direct staff in providing information and guidance to internal customers on matters relating to the functional area, ensuring that information supplied is accurate, relevant and resolves the request efficiently.



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