Customer Service/Help Desk Representative

All vacancies of AustraliaCall Centre & Customer ServiceCustomer Service/Help Desk Representative

A fantastic opportunity is available for a Customer Service / Help Desk Representative providing great customer service for our business customers.

Summary about this job

Customer Service - Call Centre

Company: RxWorks Pty Ltd

Location: Brisbane

Work type: Full Time

Salary: n\a

Phone: +61-2-4880-3115

Fax: +61-8-1396-9029

E-mail: n\a

Site:

Detail information about job Customer Service/Help Desk Representative. Terms and conditions vacancy

A fantastic opportunity has become available at Henry Schein Veterinary Solutions, for the position of Customer Service / Help Desk Representative providing great customer service and technical advice for our business customers.

HSVS is a leading provider of Practice Management Software to the veterinary industry worldwide and has recently become part of Henry Schein Veterinary Solutions. Our association with Henry Schein enables our customers to benefit from the knowledge and experience shared between all member of the Henry Schein family. This unique position gives HSVS the strength and confidence to lead the market, constantly refining our business processes and ensuring that we are best equipped to fulfill the ever-evolving needs of busy, progressive veterinary practices.

Come and join us as a valued member in our Asia Pacific support team! This is a Permanent Full Time Position.

About the role:

As a member of the Customer Service / Help Desk team, you will be responsible for taking ownership of customer enquiries via phone or email and seeing them through to a positive outcome.

Using enthusiasm and a professional phone manner, the successful applicant will be able to provide great customer service by helping customers to overcome a variety of questions relating to our software as well as providing remote training where necessary.

You will follow up with customers as well as fielding technical enquiries and escalating to the technical support team.

Importantly you will be the first point of contact for the business, therefore your ability to build rapport and on-going customer relationships over the phone, will be highly valued.

Skills and experience:

As this is a phone based role it is essential that you have an excellent command of the English language and you communicate in a clear and concise manner.

  • A friendly and outgoing personality with a good sense of humour
  • Enthusiasm, adaptability and flexibility
  • Previous support desk experience (preferred, but not essential)
  • Basic IT skills (preferred, but not essential)
  • Excellent communication skills both written and verbal
  • The ability to learn and then support new software
  • The ability to multi-task and meet deadlines
  • A good working knowledge of the MS Office suite

You may have worked in retail or previously in a phone based support role, but we are really looking for people with the right attitude and enough exposure to customer service to know this is the job for you!

The right candidate will receive:

  • A competitive salary
  • Full Training and on-boarding of our products and customer service!

If this sounds like you and you wish to be part of the HSVS team, take the next step in your career and apply now!

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