Contact Centre Operations Manager

Summary about this job

Detail information about job Contact Centre Operations Manager. Terms and conditions vacancy

• Inspiring and rewarding career opportunity
• Global organisation with recent and rapid growth
• North Ryde location with parking provided

With over 5,200 people, and revenues of over $1.1 billion, Datacom is one of Australasia’s largest professional IT services companies. Datacom has extensive expertise in the operation of data centres, the provision of IT services, software engineering and management, as well as payroll and customer service design and operations. Founded in 1965 and operating across Australia and New Zealand, Asia, Europe and the US, Datacom has a successful trading history of consistent growth, profitability and a track record of delivering innovative, cost effective technology solutions.
  
Due to continued growth, Datacom are seeking the expertise of an experienced Contact Centre Operations Manager to lead, direct and support our existing team. 

About the Role:

• Providing leadership, direction and support to the contact centre team
• Providing supervision and leadership to phone agencts and Team Leaders
• Ensuring Service Levels are achieved
• Building and maintaining Client engagement, ensuring an efficient business to maximize customer satisfaction
• Leading and motivating the team, enabling them to perform to their best of their ability
• Ensuring processes and procedures are in compliance with industry best practice standards 
• Ensure KPIs relating to financial performance are achieved.

About You:

• Experienced in managing Contact Centre teams
• You will an expert in Contact Centre systems and telephony
• You are continuously seeking to improve knowledge of future/possible technical issues which may impact business operations and / or the client/agency
• Previous client and stakeholder management experience
• Experience coaching and mentoring of staff
• Demonstrates strong verbal and numerical skills (complex calculations, data analysis and reconciliation, numerical and verbal logical reasoning)
• Change Management experience
• Experience in people management, individual and team goal setting.

Due to the nature of this role, you must be an Australian Citizen and able to pass a criminal history check.

At Datacom Connect, we know how to recognise the work you do and offer inspiring leadership programs and development opportunities. We also offer flexible working arrangements, a corporate wellness program and provide you with the technology to enable you to work efficiently.

Our future looks bright. And so can yours. If you're ready to make a move, we're ready to talk.

How to Apply:

For further information please contact Georgia Browning, Recruitment Manager on 02 9023 5136, alternatively click APPLY NOW!