Customer Service Operator
You will join a great and supportive team environment with a role that offers challenge, diversity and opportunity. Further your career in FMCG.
Summary about this job
Other
Company: Metcash Limited
Location: Brisbane
Work type: Full Time
Salary: n\a
Phone: +61-3-7259-5092
Fax: +61-2-5895-2501
E-mail: n\a
Site: n\a
Detail information about job Customer Service Operator. Terms and conditions vacancy
- Based in our Crestmead office
- Excellent company benefits
- join a leading FMCG company
About the role
Our Customer Service Officers provide friendly, prompt and accurate services to our retail customers. This includes responding to a range of call types, including queries, complaint resolution, enquiries, claims and orders. We are interested in hearing from candidates who have previous call centre experience, who will actively work to improve customer satisfaction levels.
What you’ll be doing:
This is an important role supporting the Australian Liquors Marketers (ALM) business. We are seeking someone who has a great deal of passion for providing exceptional customer service and can prioritise in a volume driven environment. Your responsibilities will include:
- Answering all inbound call types in accordance with the Customer Service Quality Assurance Program.
- Accurately input all orders (both supplier and customers) ensuring optimum service levels
- 100% accuracy required in data entry, covering order, claims and administration
- Liaise with internal and external stakeholders to optimise service and sales opportunities ensuring a total supply solution.
- Work on new initiatives as required by the Customer Service Team leaders
- Adhering to Metcash policies and procedures and core values of the company are up held at every interaction.
- Maintain a professional attitude, appearance and behaviour at all times and complying with company standards.
- Resolving all conflict to achieve a “Win Win” solution by balancing the needs of the customer and the needs of the business.
- Ability to adapt to changing work environments and work as part of team autonomously
- Ability to work flexible span of hours commencing at 7am – 7pm Monday to Friday a public holidays.
What you’ll bring:
- Willingness and ability to work a flexible days/hours (typically ranging between 6am to 7pm Monday- Friday, with occasional Saturdays or public holidays as required
- Previous experience in a call centre customer service position, preferably in a distribution or FMCG environment
- Proven commitment to exceptional customer service and team work
- Strong interpersonal and communication skills
- Excellent problem solving ability and a ‘can do’ attitude
- Ability to listen attentively and demonstrate patience with customers. Intermediate excel skills to include formatting & formulas
- Intermediate MS Office skills – particularly Excel (formulas and formatting)
About us:
You’ll be employed by Metcash, Australia’s leading wholesale distribution and marketing company with sales of over $14 billion in FY17. We believe that it is absolutely vital to Australia that there is a sustainable, independent, family-owned business sector. Independent retailers support their local communities. We help them to be the ‘Best Store in Town’ [link removed] by providing merchandising, operational and marketing support across our food, liquor and hardware pillars.
With locations across Australia, New Zealand and China, Metcash proudly supports independently owned retailers across our portfolio of brands including IGA, Campbells, Cellarbrations, Mitre 10, Friendly Grocer, and The Bottle-O. At Metcash we are transforming our business and challenging the status quo of retail. We are creating a great place to work, with our 6,000 employees all passionate about achieving our purpose of Successful Independents.
What we can offer you
- Well-being days, 5 weeks’ annual leave *conditions apply*
- Corporate health benefits, and much more
We are looking to fill this position asap. So, if you think this is the role for you, then apply today.