Customer Operations Attendant Level 3

Summary about this job

Detail information about job Customer Operations Attendant Level 3. Terms and conditions vacancy

With approximately 5,800 staff, more than $6 billion in fixed and other assets and more than 6,500 kilometres of track, Queensland Rail (QR) is an integrated customer and rail infrastructure business servicing the passenger, tourism, resources and freight customer markets throughout Queensland.  The organisation aims to be the safest, best performing and most customer focused railway in Australia.

Our Queensland Rail Travel business develops, manages and sells long distance rail services, domestic and international holiday packages and corporate travel. Due to our commitment to customer service we now have an exciting opportunity for a Customer Operations Attendant to join our Proserpine Station team.

At Queensland Rail, our customers are a key priority. Without our customers, we don't have a business. We make it our business to ensure that our customers' needs always come first.

Duties and responsibilities of this role will include but are not limited to:

• Undertaking a range of routine task associated with station and/or yard activities including maintenance of the yard, luggage handling, despatching train services, ticket sales and cash handling.
• Ensuring the station is operated in an efficient and effective manner in accordance with regulations, policies and procedures.
• Attending to Customer's requirements by providing a standard of customer service that encourages our customers to regularly use Queensland Rail services.
• Enhancing Queensland Rail's image through the maintenance of relationship and liaising with internal and external customers, staff and local community.
• Operating basic communication and computer equipment including but not limited to two way radios and mainframe application.
• Identifying and solve routine problems within a semi-autonomous environment.
• Ensuring the safety for both Queensland Rail customers and employees and that all relevant safety regulation and Queensland Rail's ZERO Harm Policy are adhered to.

Apply to position number 73176 by clicking onto the "Apply" button.  Please submit a resume and covering letter outlining relevant experience by 8am Thursday 26th July, 2018.

External applicants applying for roles within Queensland Rail will be subject to Alcohol and Other Drugs pre-employment testing

Queensland Rail is an equal opportunity employer and encourages women, Aboriginal and Torres Strait Islander people, people with disabilities and people from non-English speaking backgrounds to apply for this position.

To learn more about this Queensland Rail career opportunity call Sara Bidgood on (07) 3072 0450.