Customer Service Trainer
We are looking for a talented Customer Service Trainer to join our Customer Service team based in Sydney adjacent to the iconic Darling Harbour.
Summary about this job
Management & Support
Company: Fairfax Media Pty Ltd
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-7-8139-5950
Fax: +61-8-7825-3090
E-mail: n\a
Site: n\a
Detail information about job Customer Service Trainer. Terms and conditions vacancy
We are looking for a talented Customer Service Trainer to join our Customer Service team based in Sydney adjacent to the iconic Darling Harbour.
The Trainer is responsible for preparing material and curriculums and conducting new hire and upskill training within a Customer Service Centre. This role supervises new agents during multi-week training events, providing upskilling training sessions to existing staff as business needs require, and maintaining a knowledgebase of clear work instructions to assist staff in their daily roles. The end result develops talent that embodies our company values and achieves customer experience targets within the Customer Service Centre.
As our preferred candidate, you will have:
- Cert IV Training
- High customer-centric mentality
- Ability to generate rapport with a wide audience of people and cultures
- Flexible, adaptable and embraces change
- Navigate ambiguity
- Lead productive meetings
- Excellent facilitation skills
- Excellent knowledge of Google Suite products
- Knowledge in training development and delivery
- 3+ years of related professional experience in content development.
In return, we offer the chance for you to work with a talented team, in a dynamic working environment where you'll have the opportunity to grow your skills and your career with an industry leader.
If you are focused and aspire to grow your career in a challenging and leading edge environment, then you will have a future with great opportunities! Our people move fast and act smart, so connect with us today!
At Fairfax Media, we understand that we are only as good as the people we employ. That's why we invest in, train and develop our people and nurture a culture of rewarding excellence, innovation and agility. Our curiosity is creating the future.
Fairfax Media embraces all aspects of diversity & inclusion and is committed to creating a workplace which reflects the incredibly diverse customers, audiences and communities we serve.
Unrestricted Australian working rights are required for this position.
Disclaimer: Fairfax Media does not accept unsolicited agency resumes. Fairfax Media is not responsible for any fees related to unsolicited resumes.