Customer Service Officer (The Glen)

Summary about this job

Detail information about job Customer Service Officer (The Glen). Terms and conditions vacancy

We exist to enrich community experiences. We reimagine destinations of the future, creating places where people love to connect. We do this by creating unique and relevant consumer experiences, delivering compelling value to our retail partners and striving for excellence in everything we do.


We are looking for someone to work 20-25 hours per week on a fortnightly rotating roster including evenings, weekends and public holidays. Although not essential, Cantonese and Mandarin speaking skills will be highly regarded.

About the Centre

The Glen is a two-level major regional shopping centre located , approximately 20kms east of the Melbourne CBD. The centre is undergoing a $450million major three-year redevelopment scheduled for completion in 2020, to better meet the needs of an evolving community. The Glen is anchored by David Jones, Target, Woolworths and Coles and a wide range of more than 70 specialty shops. For local, affluent multi-cultural households, The Glen is the community meeting place that provides a convenient shopping and dining experience.

What will you bring?

You will have demonstrated customer service skills with previous experience in a customer-facing role. You will have a professional and customer focused approach, be confident in handling a variety of guest enquiries including cash transactions and customer feedback. You are known for your ability to effectively multitask and prioritise activities and have a sound background working independently with minimal supervision. You’ll be passionate about providing an exceptional customer experience and a genuine desire to bring the Vicinity brand to life.

What will success look like?

We Imagine a Better Way

• You are confident in speaking up and can identify and recommend new ways of working
• You are a quick learner, adaptable and open to new challenges
• You are proactive, organised and efficient in everything you do

We Embrace Difference

• You understand the diverse nature of our business, our customers and our people
• You actively contribute to a positive environment within the team
• You understand and show respect for the diversity of the Vicinity community

We Always Collaborate

• You are an excellent team player who enjoys building relationships
• You engage and communicate with your team, consistently and effectively sharing information
• You recognise and proactively act to resolve any customer conflict

Why Vicinity?

At Vicinity, we are in the business of people. The people who shop in our centres, lease our retail space, invest in our centres, and of course, the people who work in and for our centres and our corporate office. Our people are important, and we believe in giving them every opportunity to grow and succeed in our business. Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised, and offers flexibility, balance and continuous learning opportunities, ensuring we give back, and that we look after ourselves.

Our values cultivate a culture that encourages our 1300+ team members to be curious, agile, passionate and committed. At Vicinity we embrace difference. We are committed to creating an inclusive work environment that supports diversity and flexibility.

Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required dependant on role and level.