Contact Centre Operator
Join a great team and provide a "customer first" experience in our busy but fun call centre!
Summary about this job
Customer Service - Call Centre
Company: Cash Converters Pty Ltd
Location: Brisbane
Work type: Full Time
Salary: n\a
Phone: +61-2-7266-2435
Fax: +61-2-1797-6954
E-mail: n\a
Site: n\a
Detail information about job Contact Centre Operator. Terms and conditions vacancy
- Newly renovated offices. Taringa/Indooroopilly area
- Growth phase for our evolving business.
- Fun, friendly and supportive team culture.
Cash Converters is an international business listed on the ASX; but did you know we are not just a second hand good retailer ...
Our Personal Finance division services our customers with their personal loan applications nationwide. As the national processing centre for in-store and online applications, our work environment is fast paced, KPI driven but well supported and we are soon to move next door into a newly fitted out and modern office environment.
As a business we invest in our brand, people, assets and technology and we are constantly evolving and growing. We celebrate success and thrive in delivering outstanding customer service with our strengthening ‘speed to cash’ initiatives.
The Cash Converters Personal Finance team aim to become Australia's most trusted personal finance company and deliver on our "customer first" focus.
The role:
The Contact Centre Operator role is responsible for providing outstanding customer service to our customers by:
- Responding to questions relating to loan application process, loan assessment status and other general inquiries
- Actioning any required 'follow up' calls to our customers for any further information or documentation requirements for their loan application
- Uploading of documents via email pertaining to loan applications
The person:
- Contact Centre experience required
- Results driven individuals who are passionate about the customer experience
- Agile, committed and adaptable to the changing needs of the business
- Sound written and verbal communication skills.
- Good computer skills, accurate data entry and high level of attention to detail.
- Flexibility in your availability to fill a shift during a 7am to 7pm roster period
If you are looking for a position that will keep you challenged whilst working in a friendly, collaborative environment with a great team of people then look no further!
The successful candidates will be required to provide a Police Clearance prior to starting.