Customer Service Representative

All vacancies of AustraliaCall Centre & Customer ServiceCustomer Service Representative

Bring your contact centre experience and passion for delivering exceptional service and join the growing team at KinCare. Permanent full-time position

Summary about this job

Customer Service - Call Centre

Company: Kincare Community Services

Location: Sydney

Work type: Full Time

Salary: n\a

Phone: +61-7-8534-6532

Fax: +61-8-3793-5951

E-mail: n\a

Site:

Detail information about job Customer Service Representative . Terms and conditions vacancy

  • Long-term Career Development Opportunities!
  • Work with a great team!
  • Passionate customer service stars required!

About us:

KinCare Group is a privately owned Australian business that is at the forefront of the provision of in-home care services across Australia.  A highly regarded and innovative organisation, we hold a wealth of expertise and experience in aged care, disability and allied health services.

We are going through a significant transformation agenda as we move into a retail environment with the deregulation of the in-home care market and as such we are now entering into another exciting period of growth. 

The role:

This is an exciting role to join a fun and supportive team of like-minded people and the perfect opportunity for you to extend your customer service skills and experience. As part of the Customer Support team, your role will be to handle inbound calls and emails from customers and Kincare field staff, ensuring that their questions are answered and their issues resolved efficiently and effectively.  

We have multiple permanent roles available with the following Shift patterns:

  • Monday to Friday 10am to 6.30pm
  • Monday to Friday 6am to 2.30pm
  • Monday to Friday 6am to 10am

The key responsibilities of this role include:

  • Resolving queries and general support
  • Answering 40-45 calls/day professionally and positively
  • Focus on the customer to understand their needs and effectively problem solve
  • Entering and maintaining accurate data records on the system
  • Actively work to understand our business functions, systems and products so you can provide a one-stop shop for inbound calls

The ideal candidate will possess the following skills, experience and qualifications:

  • Demonstrated experience in a customer service role
  • A can-do positive attitude with an empathetic nature
  • Computer literacy with proficiency in Microsoft Office
  • Strong communication skills
  • Ability to build strong working relationships with a wide range of people
  • Strong attention to detail
  • The ability to handle multiple tasks/projects

Further information about KinCare can be obtained by visiting: www.kincare.com.au

 

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