Graduate Finance Position
This Global bank is seeking a Customer Service, Web Chat Representative to join their team! Parramatta.
Summary about this job
Customer Service - Call Centre
Company: Hays Contact Centres
Location: Sydney
Work type: Full Time
Salary: Up to $60000.00 p.a.
Phone: +61-8-4877-8943
Fax: +61-7-3445-6802
E-mail: n\a
Site: n\a
Detail information about job Graduate Finance Position. Terms and conditions vacancy
- Work for a huge leading global bank
- Top class training and development provided
- Work hard and progress within the company
This Global bank is seeking a Customer Service, Web Chat Representative to join their team! Parramatta.
Your new company
This leading financial services company in the Western suburbs are well recognised as a leader in their class for high level customer service as well as their focus on innovation. This is a great place for a graduate who is looking to embark on a career in banking, where your career will be developed from day one. They are a global bank that are known worldwide, and therefore is a reputable name to work for!
Your new role
Essentially your role will be to provide high level customer service to the bank's customers by utilizing online platforms. You will be required to respond to emails use live chat platforms as well as other social media channels to communicate with customers and provide them with information.
other duties:
- Delivering a superior customer experience managing service enquiries across a range of consumer products via webchat
- Provide solutions to assist the customer with the online application process across a range of banking products
- Connecting with customers through a personalised service, building rapport and trust by being open and honest, whilst delivering on customer service accurately and quickly through digital channels
- Assisting and educating customers in banking technology that enhances their banking experience and providing support when required
What you'll need to succeed
- Previous experience in a customer service / contact centre role
- Excellent written and verbal communication skills
- The ability to work in a high-pressured and fast paced environment, with the ability to think on your feet, and handle of a number of chats concurrently
- Computer skills, including the Microsoft Office suite
- Have advanced social media skills (twitter, facebook, live chat)
What you'll get in return
You will be working for a worldwide global bank with huge progression opportunities. You will work Monday - Friday and earn a competitive graduate salary of $55K + Super
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Tori now on 0282269818
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.